This documentation supports the 20.02 version of BMC Live Chat.
To view an earlier version, select the version from the Product version menu.


This section guides you through planning the deployment of the BMC Live Chat product. Complete this section before you install or upgrade BMC Live Chat. 


Review the system requirements for BMC Live Chat.


Certain features from BMC Virtual Chat version 9.1.02 are disabled in BMC Live Chat version 20.02 and cannot be reverted or enabled as earlier.

To avoid errors, review the enhancements and deprecated features.

3Review the known and corrected issues in this release.

Review the roles and permissions required to leverage the features in BMC Live Chat.


You can download the deployment package from the BMC Electronic Product Distribution page. See this topic for instructions on how to download, deploy, or rollback this package.

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