This documentation supports the 23.3 version of BMC Helix ITSM: Knowledge Management.

To view an earlier version, select the version from the Product version menu.


Consult the following topics for information about troubleshooting the Knowledge Management, such as problems you might encounter while using the product, as well as error messages and how to enable logs and collect diagnostic information.

Related topics

Support Information

Popular knowledge articles for IT Service Management Open link

Diagnostics and logs

Enabling and analyzing logs Open link

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