This documentation supports the 21.3 version of BMC Helix ITSM: Knowledge Management.

To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for BMC Helix ITSM: Knowledge Management version 21.3, including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

Known and corrected issues

Support Information

BMC Helix ITSM release notes Open link

DateSummaryReference
January 29, 2024

Patch 11 for version 21.3 is available for SaaS subscribers.

This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.

21.3 patches Open link

September 5, 2023

This patch release includes defect fixes for  BMC Helix ITSM.

June 15, 2023

This patch release includes defect fixes for  BMC Helix ITSM.

January 23, 2023

This patch release includes defect fixes for  BMC Helix ITSM.

December 20, 2022

This patch release includes defect fixes for  BMC Helix ITSM.

December 1, 2022

This patch release includes defect fixes for  BMC Helix ITSM.

September 2, 2022

This patch release includes defect fixes for  BMC Helix ITSM.

August 1, 2022

Patch 5 for version 21.3 is available for on-premises customers. The following updates are available in this patch:

  • Rollback deployment
  • Updates to Fluent Bit deployment
  • Enhancements to Support Assistant tool

Action Request System 21.3 patches Open link

May 27, 2022

This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.

21.3 patches
March 23, 2022

This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.

21.3 patches
February 8, 2022

This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.

21.3 patches
January 20, 2022

Patch 2 for version 21.3 is available for BMC Helix subscribers (SaaS). This patch release includes the following update for BMC Helix ITSM:

  • BMC Service Request Management is available only for upgrade scenarios for existing customers

  • Enhance knowledge article management by integrating BMC Helix Knowledge Management by ComAround
21.3 patches
January 5, 2022

This patch release includes updates and defect fixes for BMC Helix ITSM: Smart IT and BMC Helix ITSM.

Patch 2 for version 21.3 is available for on-premises customers. This patch offers support for BMC Helix ITSM Insights and BMC Helix Dashboards deployment.

21.3 patches
November 19, 2021

This patch release includes updates and defect fixes for BMC Helix ITSM: Smart IT and BMC Helix ITSM.

21.3 patches
October 4, 2021
21.3 enhancements
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