Learn what’s new or changed for Remedy Knowledge Management version 20.02, including new features, urgent issues, documentation updates, and fixes or patches.
The feature enhancements delivered in 19.11 BMC Helix ITSM (SaaS-only) release are also available in the Remedy 20.02 release.
Note
This section only includes information about changes since the most recent release of Remedy Knowledge Management. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 9.0, review the release notes for versions 9.1, 18.05, 18.08, 19.02, 19.08, and 19.11.
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Date | Title | Summary |
---|---|---|
October 23, 2022 | 20.02.03: Patch 3 for version 20.02 | This patch release contains defect fixes and updates for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator). |
October 6, 2020 | 20.02.02: Patch 2 for version 20.02 | This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator). |
August 28, 2020 | Important
Patch 2 for version 20.02
This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator) and includes updates to replace the Flash-based capabilities in the Remedy ITSM suite. | |
February 21, 2020 | 20.02 enhancements | Enhancements to Remedy Knowledge Management are:
For the Remedy IT Service Management Suite enhancements, see
Remedy IT Service Management Suite enhancements
|
As an end user, access and navigate the interface, use the Knowledge Management Console, and create and publish knowledge articles. | ||
As an administrator, perform a standard configuration, manage knowledge sources, and configure approvals. | As an administrator, set up integrations with Remedy Service Desk and Service Request Management. | |
- BMC Communities, BMC Remedy community
- BMC Knowledge Management Support page, BMC Knowledge Management Support
- Search the BMC Support Knowledge base
- BMC Educational Services, BMC Remedy ITSM Suite learning path
- BMC Global Services, BMC Remedy ITSM offerings
- www.bmc.com information about BMC Remedy ITSM Suite
- Documentation for related products:
- BMC IT Service Management Suite documentation
BMC Remedy IT Service Management Suite
- BMC Asset Management documentation
BMC Asset Management
- BMC Change Management documentation
BMC Change Management
- BMC Service Desk documentation
BMC Service Desk
- BMC Service Level Management documentation
BMC Service Level Management
- BMC Service Request Management documentation
BMC Service Request Management
- BMC Atrium Core documentation
BMC Atrium Core
- BMC IT Service Management Suite documentation
BMC Remedy IT Service Management Suite
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