Troubleshooting validation

This section describes how to check and fix errors that are specific to validation.

Checking license compliance

You can load people into the system only if you have sufficient licenses. If you do not have enough licenses, an error message is displayed during the LoadPeople Promote step.

To fix the license compliance, you must either:

• Add the required licenses 
• Load people only for whom you have sufficient licenses

Validation step hangs

If the data load appears to hang during the validation step, check that escalations on the AR System server are enabled.

If escalations were disabled, for example, to run the Data Wizard (as described in Prerequisites to updating target values using the data wizard), this will interfere with the validation step. 

To check if escalations are enabled

Disable escalations by performing the following steps: 

1. Open the AR System Administration Console. 
2. Select System > General > Server Information. 
3. Check Disable escalations. If it is selected, unselect it.
4. Click OK. 
5. Restart the BMC Remedy AR System server.