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This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.
Remedy IT Service Management Suite 8.1 ... Configuring after installation Configuring BMC Service Request Management

Setting up JBoss to work with BMC Service Request Management

Because JBoss uses its own libraries and does not automatically pick up the library files that come with BMC Remedy Mid Tier, you must copy the files to the <midTierInstallationFolder>/WEB-INF/lib folder.

To set up JBoss to work with BMC Service Request Management

  1. Stop JBoss.
  2. Copy the following files to the <midTierInstallationFolder>\WEB-INF\lib folder:
    • classes.jar
    • antlr.jar
    • stringtemplate.jar
    • plugin-api.jar
    • gson-1.3.jar

      You can find these files in the <midTierInstallationFolder>\PluginsCache folder for the SRMSServiceRequestBrowser plug-in.
  3. Restart JBoss.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Kathryn Sheridan on Apr 13, 2012
jboss task bmc_service_request_management request_entry_console

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