This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Process Designer user roles

BMC Remedy ITSM Process Designer application provides the following user roles:

  • ProcessDesignerAdmin (assign this role with the Process Designer Administrator group)
    Users with this permission can create, modify, and deploy processes for all Companies that the user has access to. They can also map processes to BMC Remedy ITSM fulfillment requests by using the Process Designer mapping form.
  • ProcessDesignerSubAdmin (assign this role with the Process Designer Sub Administrator group)
    Users with this permission can create processes, and modify non-live processes, but cannot deploy processes or map them to BMC Remedy ITSM fulfillment requests.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments