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This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.
Remedy IT Service Management Suite 8.1 Key concepts

Products in the suite

The following table lists the products and product versions included in the suite and the use cases that apply to them.

Name

Version

Applicable use cases

BMC Asset Management

8.1

Service Asset Lifecycle use case

BMC Change Management

8.1

BMC Knowledge Management

8.1

Service Desk Optimization use case

BMC Service Desk

8.1

Service Desk Optimization use case

BMC Service Level Management

8.1

Service Catalog and Request Management use case

BMC Service Request Management

8.1

Service Catalog and Request Management use case

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Kathryn Sheridan on Jul 25, 2012
reference products_involved

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Process Designer user roles
Business Service Management (BSM)
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