This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Internet Proxy Server connection errors in Process Designer

An internet proxy server can interfere with the way Process Designer connects to the BMC Remedy AR Server. In this scenario, the following error message is displayed:
ERROR(90) Cannot establish a network connection to the AR System server; Can't connect to SOCKS proxy:Connection timed out: connect

To resolve the issue, avoid launching BMC Remedy ITSM Process Designer by clicking its icon. Instead, run the following command from the command prompt:

Java – jar "<ProcessDesignerClientInstallPath/ProcessDesigner.jar" --DsocksProxyHost=Proxy Hostname --DsocksProxyPort=Proxy portNumber

where the portNumber is optional and required only if port 1080 is not being used.


Java -jar "C:\Program Files\BMC Software\Process Designer 8\ProcessDesigner.jar" -DsocksProxyPort=2850

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