This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Troubleshooting Process Designer installation

BMC Remedy IT Service Management Process Designer is installed as a Data Visualisation Module and viewed in a data visualisation field.

The installation of the Data visualization Module is performed automatically as part of the PDICT Core installation.
Process Designer runs on the Mid Tier and errors occur in the display of Process Designer diagrams if:

  • the Mid Tier configuration is incorrect
  • the Process Designer server is not connected to a Mid Tier
  • a valid AR System server connection is not available to the session or is broken during generation of the diagram.

You must also correctly configure the Default Web Path on the Advanced tab of the Server Information entry.

Re-start the web server and remedy service following either a manual or automatic (using PDICT) creation or update of the data visualization configuration entries.

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