Installing BMC Remedy ITSM Process Designer
The following topics are provided:
Note
With BMC Remedy ITSM Process Designer 8.3.04, a common installer is introduced to install both the Process Designer Integration and Configuration Tool (PDICT) and Process Designer server.
To install BMC Remedy ITSM Process Designer
- Download the BMC Remedy ITSM Process Designer installer from EPD.
- Unzip the installer.
- Navigate to the Disk 1 folder.
- Start the installer.
- For Windows, run setup.exe.
- For UNIX, log in as root and run setup.bin.
When installing the application on UNIX, BMC recommends performing the installation as a root user. However, you can perform the installation as a non-root user. If you choose to install the application as a non-root user, you must log on to the UNIX system under the same UNIX user ID that was used to install BMC Remedy AR System.
- In the Welcome panel, click Next.
- Review the license agreement, click I agree to the terms of license agreement, and then click Next.
- In the BMC Remedy AR System User Inputs panel, perform the following actions and then click Next:
- Verify that the administrator name and password are correct.
Modify them as needed. - Verify the AR System TCP Port.
By default it is set to 0. - Verify the AR System server name.
- Verify that the administrator name and password are correct.
- In the Directory Selection panel, verify the default installation directory and then click Next.
Navigate to the directory in which you want to install BMC Remedy ITSM Suite. The default locations areC:\Program Files\BMC Software\ProcessDesigner (Windows) and/opt/bmc/ProcessDesigner (UNIX or Linux). - In the Localized Views and Data panel, verify if English is selected and then click Next.
- In the Process Designer Integration and Selection select the components you want to integrate and click Next.
Check boxes are enabled only for the installed components. The following options are available:- Change Management
- Incident Management
- Problem Management
- Service Request Management
- In the Installation Preview panel, verify the installation details and then click Install.
Installing BMC Remedy ITSM Process Designer remotely
BMC does not support remote installation of BMC Remedy ITSM Process Designer. However, you if attempt to perform the remote installation, the installer fails to register the plugin and you will have to manually register the plugin. See, Manually registering application plug-ins.
Where to go from here
Related topics
Installing BMC Remedy ITSM Process Designer 8.3.04 in silent mode
Installing BMC Remedy ITSM Process Designer 8.3.04 in a server group
Comments
Hello, Can we make a note here that there are no two separate components for Process Designer that needs to be installed with 8.3.4 version as we do for Process Designer 8.3.3 and 8.3.2.
In earlier version, we have
1) PDICT ( Process Designer Integration and Configuration Tool )
2) Process designer Server
With 8.3.4, we clubbed both installer together.
This will remove confusion among the customer as I received comment from customer that they were trying to find Process Designer server version which they will not be able to see
Also, about Unix, I can only see the Installer for Linux and windows listed? Does this mean, we are not supporting Process designer install against Solaris, AIX, HP-UX?
Hi, and thanks for leaving your comment. I have asked the writer responsible for this content to respond to you directly.
Hi Vaibhav,
Process designer installation is not supported against Solaris, AIX, HP-UX. However, if you need to, you will have to install PD remotely which again BMC does not support.
Thanks,
Hemant
Hey Vaibhav,
Where can i get the new features in 8.3.04 compared to 8.3.3
Best,
Bala
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