Customized BMC Remedy ITSM work logs

Work logs track the changes that have happened for a record. The work log is composed of text fields that hold the information, attachment fields to support attachments, and a type field that represents the type of captured information.

Incident Work Info window

On the Work Info window, you can customize the Work Info Type field to add new values. New values that you add should be odd numbers so they do not conflict with future values that BMC might add. Do not remove an out-of-the-box Work Info Type values because their removal might cause upgrade problems.