This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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BMC Remedy OnDemand and BMC Remedy ITSM customizations

This information describes the types of customizations that you can make for each application and those which you should not make. These customizations apply for both the BMC Remedy OnDemand and BMC Remedy ITSM environments.

General customizations

For information about the functionality that is common across the BMC Remedy ITSM applications, and to identify components of that functionality that can be customized and those that should not be customized, see:

Module and subsystem customizations

For more information, see:

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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