This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Canceling a job

The following procedure describes how to cancel a job.


If you are a DMT User, you can cancel only jobs that you created. If you are a DMT Admin, you can cancel any jobs for the companies to which you have access.

To cancel a job
  1. From the Applications list on the IT Home page, select Data Management > Job Console.
  2. On the Job Console, choose one of the following ways to cancel a job:
    • Select the required job in the Jobs table and click Cancel.
    • From within a Job record, click Cancel.
      You will be prompted to verify that you want to cancel this job and all of its associated steps. Select Yes to cancel the job or No to retain the job.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.