This documentation supports the 23.3 version of BMC Helix ITSM.

To view an earlier version, select the version from the Product version menu.

Updating people information

People can be defined as support and non-support staff in the People form. Support staff are typical users of the application. They require a login ID, application permissions, and AR System licenses, and they must belong to at least one support group. Non-support users are all other people that work for your company who would require services from your support groups.


Login IDs or login names must not contain ampersand (&) or question mark (?) characters.

Permissions and functional roles determine what people information can be viewed or modified by different users. For example, if you have the permission of Contact People Admin, you can change a person's company or contact information, but not that person's support group association. A user can have one or many permission sets.

Certain selections that you make on the People form determine whether you need to complete additional information. For example, if you are creating a record for a support person, you must enter a login ID before saving the people record. Also, when you create a record for a new person, you must enter a site address for an office-based employee and a home address for a home-based employee.

You must always configure people records by opening the BMC Helix ITSM People form from the Application Administration Console. The information that you add or modify on the BMC Helix ITSM People form is automatically updated to the AR System User form, but the information updated on the User form is not updated in the People form.

Related topics

Creating and modifying People data Open link

Making your application accessible - Section 508 compatibility Open link

Setting up and modifying Foundation data by using Application Administration Console Open link

Where to go from here

Creating and modifying People data 

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