Administering

As an administrator, you can use the information in this table to manage and maintain BMC Helix ITSM after it is installed, and to ensure that it is available to end users.

Task	Reference
To set up foundation data (companies, organization, people, product, and operational catalogs).	Setting up and modifying Foundation data by using Application Administration Console in the AR System documentation
To control access to ticket data and achieve data security goals.	Access control for ticket data
To update support and non-support staff person information.	Updating people information
To create and configure ticket templates for your users to easily create change, release, incident, and activity requests.	Configuring templates
To configure automatic assignment to support groups and to individuals within a support group	Configuring assignments
To configure flashboards.	Configuring flashboards
To configure cost centers for people for identifying to which business units to charge costs.	Configuring cost centers
To configure support groups and support group assignments	Configuring support groups_1
To configure and set up cognitive service for automating IT service management functions.	Setting up BMC Helix Cognitive Automation
To promote an application object across development, QA, and production environments.	Promoting configurations and customizations across environments
To manually set the currency field.	Resetting the default currency field
To configure and manage the archiving process policies.	Archiving records

Administering

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