Service Asset Lifecycle user roles
Service Asset Lifecycle includes user roles for several applications, as indicated in the following table:
User role | Description | Application |
---|---|---|
Approver | Approvers perform the following tasks:
| Approval Central |
Configuration administrator | Configuration administrators require an overall view of the CIs for which their support groups are responsible. Some organizations call this role an asset manager. For CIs for which their support group is responsible, configuration administrators perform the following tasks:
| BMC Asset Management and BMC Atrium CMDB |
Contract manager | Contract managers are responsible for managing IT contracts. Contract managers perform the following tasks:
| BMC Asset Management and BMC IT Business Management Suite |
Customer | IT users and other customers place requests for new assets. | BMC Service Request Management |
Financial manager | Financial managers use review cost information and prepare periodic charge-back and cost-recovery reports. | BMC Asset Management, BMC Dashboards for BSM, and BMC Analytics for BSM |
Purchasing agent | Purchasing agents perform the following tasks:
| BMC Asset Management |
Software asset manager | Software asset managers are responsible for optimizing software assets and for managing compliance with software license contracts. They also evaluate usage of software licenses to make sure that the organization is not over-purchasing licenses. This role can be fulfilled by the configuration administrator. | BMC Asset Management |
Comments
Log in or register to comment.