This documentation supports the 20.02 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Getting started

In an ITSM organization, your role can be a business user who submits  requests, an administrator who configures the system, a service desk agent who resolves issues, a change coordinator who implements change requests, or any other IT Service Management role. This section contains information you need to be successful as you first begin to use Remedy IT Service Management.

The following information is provided:

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