Products in the suite

The following table lists the products and product versions included in the suite and the use cases that apply to them.

Name	Version	Applicable use cases
Remedy Asset Management	20.02	Service Asset Lifecycle use case
Remedy Change Management	20.02	Change Lifecycle Automation use case Release Lifecycle Automation use case Change Management for Virtual and Cloud Environments use case
Remedy Knowledge Management	20.02	Article life cycle Knowledge life cycle management
Remedy Service Desk	20.02	Service Desk end-to-end processes (links to information in the BMC Service Desk online documentation) Process flow status and the lifecycle of an incident request Process flow and the lifecycle of a problem investigation Service Desk Optimization use case
BMC Service Level Management	20.02	Maturity model for Service Catalog and Request Management
BMC Service Request Management	20.02	Service Catalog and Request Management use case

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