Customized BMC Remedy ITSM table columns

Table fields enable users to view specific fields and requests from another (supporting) form or from the original form in a spreadsheet format.Each column title in the table field represents a field from the supporting form, and each row represents an entry from the supporting form. If new entries are made to the supporting form, the user will see them when the table is refreshed. For more information, see Table fields Open link .

You can add data from a form that is referenced from a table field. You might want to do this to enable the data to be seen in the table, or you might want to use the data in your workflow.

In order to customize a table's columns, you must create overlays of the BMC Remedy AR System form and view that the table's fields reside on.

When adding columns, remember that these columns have field IDs and must be added using the field ID recommendations. Also, follow the naming conventions discussed in User interface objects to avoid conflicts with column names added by BMC.

There are various reasons for adding table columns. If you want to make the data visible to the end user, make sure that the table column is visible and in a position that makes sense for a end user to see. If you are leveraging this data for workflow, make sure that the table columns are hidden.

Best practice

The most efficient way to retrieve data from a table is to include it in the table field and not build additional workflow to obtain the field. This is important in tooltips. Use hidden table columns to show data in a tooltip because they reduce the calls back to the system to retrieve record data that you are already displaying

Customized BMC Remedy ITSM table columns

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