Customized BMC Remedy ITSM tooltips
Tooltips display information when a user hovers over a field or row in a table. For example, tooltips in the BMC Remedy ITSM applications can include information about the people related to the form, such as the requester, customer, or assignee. They can also display data when the user hovers over a row in a table; for example, the relationships table in BMC Remedy ITSM provides record details when you hover over the rows.
Best practice
You can change the information in a tooltip; however, the data that you add to a tooltip must exist on the current form. The reason is that pulling data each time you display a tooltip results in performance issues from calls to the database, which should be avoided. Instead, we recommend that you provide the data as a hidden column in a table field and display the data from the table only when required. If the data is about a user, when you retrieve the initial user information also retrieve all the other required information and store it in hidden fields.
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