Configuring Service Asset Lifecycle

For information about the following standard required configuration tasks, see Required Foundation configuration:

• Configuring companies
• Creating organizations
• Creating locations
• Creating support groups
• Adding people information
• Creating product categories
• Creating operational categories
• Creating assignment routing

• BMC Discovery end-to-end process
• CMDB synchronization

Integrating with BMC CMDB

• Creating change request templates

• Creating standard configurations
• Configuring license types
• Configuring the License Engine
• Scheduling license jobs
• Configuring CI depreciation criteria
• Configuring CI notifications
• Configuring and managing bulk CI reorder level and lead time specification

• Setting up product categorization data
• Setting up normalization
• Merging duplicate CIs by reconciling data from multiple sources

• Supplier Management

• Fulfilling service requests

• Reports (Analytics)