This documentation supports the 20.02 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Adding people information

You can create records for both IT support staff and non-support staff. A support staff member can belong to many support groups. Non-support staff members include anyone who is not a member of the IT organization, or does not create or modify records in BMC Remedy ITSM. This section describes the following tasks:

You must set up a login ID and password for anyone with access to BMC Remedy ITSM Suite, aside from guest access. People information also includes each person's company, organization, business and home addresses, desk location, support groups, and selected additional information.

For creating a user name alias used for authentication purpose, see  User Name Alias introduction Open link

Understanding people profiles video


Although the concepts and procedures presented in this video are correct, the user interfaces shown are not current.

Assigning permissions for BMC Remedy Deployment Application

The AR System Administrator uses the LIC:SYS-License Permission Map form to assign roles for BMC Remedy Deployment Application:

  1. Open the LIC:SYS-License Permission Map form.
  2. In the Permissions Group field, select the permission group that you have created for the  Package Creator and Package Deployer   on the Group form.
    Permission Group ID* field is auto-populated.
  3. Set the License Required field to None.
  4. In the Navigation Tier 1 field, enter AR System.
  5. Select Status as Enabled.
  6. Click Save.

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