License entitlements

Review the standard license entitlements for the BMC Helix ITOM OnPrem offering. Licensing terms and conditions are defined in the governing master agreement and take precedence over any published description from this site. Entitlements are subject to change. 

BMC Helix ITOM OnPrem is a solution offering that includes the following product components:

  • BMC Helix Continuous Optimization
  • BMC Helix Operations Management (includes BMC Helix AIOps and BMC Helix Log Analytics)
  • BMC Discovery
Related topics

BMC Helix AIOps documentation Open link

BMC Helix Continuous Optimization documentation Open link

BMC Helix Operations Management documentation Open link

BMC Helix Discovery documentation Open link

Product licensing

The following table details the licensing model based on the “per resource unit” Unit of Measure:

BMC productBMC Unit of MeasureBMC Unit of Measure Definition License restrictions

BMC Helix ITOM  OnPrem - Standard  (Standard)

per resource unit

A license is required for the highest monthly average of Resource Units monitored, managed or discovered by the Product(s). A Resource Unit (RU) is any type of physical data center asset or cloud computing service with the corresponding values determining the license capacity and product licenses consumed. The following details the list of supported RUs by asset type and their corresponding value: 1 RU = 5 containers; 1 RU = 5 client devices (e.g., laptop, mobile device, or other hardware device permitting access to the Products); 1 RU = 5 network devices, 1 RU = 5 PaaS resources; 1 RU = 1 Server; RU = 5 storage ports; 1 RU = 5 telecommunication devices; 1 RU = 1 undocumented asset. For example, if the desired Licensed Capacity consists of 100 Servers, 50 containers and 50 network devices, the Licensed Capacity would equate to 120 RUs.

  • For each of the listed functional components, the following capabilities are excluded and require additional Subscription Service licenses:
    • BMC Helix Discovery – Excludes the publication of data to any Configuration Management database and advanced reporting including but not limited to asset and software management lifecycle reports, regulatory compliance, and certificate management.
    • BMC Helix Continuous Optimization – Excludes custom datamarts, views and Extract, Transform, Load (ETL); business service views and business driver prediction, and the use of third-party connectors (ETLs) developed by Moviri and Sentry regardless of the use case.
    • BMC Helix Intelligent Automation – Excludes the use of out-of-the-box automation connectors, automation policies and automation value dashboards.
  • Licenses can be reassigned to the same resource unit type (server endpoint, port, cloud resource) over time to other asset types provided data is no longer stored in the Subscription Service repositories.

BMC Helix ITOM OnPrem - Advanced (Advanced)

per resource unit

A license is required for the highest monthly average of Resource Units monitored, managed or discovered by the Product(s). A Resource Unit (RU) is any type of physical data center asset or cloud computing service with the corresponding values determining the license capacity and product licenses consumed. The following details the list of supported RUs by asset type and their corresponding value: 1 RU = 5 containers; 1 RU = 5 client devices (e.g., laptop, mobile device, or other hardware device permitting access to the Products); 1 RU = 5 network devices, 1 RU = 5 PaaS resources; 1 RU = 1 Server; RU = 5 storage ports; 1 RU = 5 telecommunication devices; 1 RU = 1 undocumented asset. For example, if the desired Licensed Capacity consists of 100 Servers, 50 containers and 50 network devices, the Licensed Capacity would equate to 120 RUs.

  • For the listed functional component, the following capability is excluded and require additional product licenses:
    • BMC Helix Continuous Optimization – Excludes the use of third-party connectors (ETLs) developed by Moviri and Sentry regardless of the use case.
  • Licenses can be reassigned to the same resource unit type (server endpoint, port, cloud resource) over time to other asset types provided the data is no longer stored in the product repositories.


Licensing example – How managed assets map to Resource Units

The following diagram shows a customer’s IT infrastructure and product usage. Their estate is a mix of servers (3), routers (2) and containers (6). Aligning this to the unit of measure, it would equate to 6 Resource Units. This customer could manage 3 more network devices and 4 more containers without requiring an additional license. 



Features available with Standard and Advanced licenses

The following features are available in the BMC Helix ITOM OnPrem offering:

CapabilityStandardAdvanced
BMC Helix Discovery

Discovery of hardware, software, cloud services, and service dependencies

(tick)(tick)

Start anywhere application modeling

(tick)

(tick)

Publishing to any CMDB

(error)(tick)

Advanced reporting (asset and software lifecycle management, regulatory compliance, and certificate management reports)

(error)(tick)
BMC Helix Operations Management

Resource monitoring with out-of-the-box knowledge modules (KMs)

(tick)(tick)
Event management(tick)(tick)
Anomaly detection(tick)(tick)
Service monitoring(tick)(tick)
Interactive dashboards(tick)(tick)

BMC Helix AIOps 

Situations monitoring (policy and AI-based event correlation)

(tick)(tick)

Service health monitoring and causal analysis (root cause isolation)

(tick)(tick)

Intelligent integration for 3rd party events, metrics, and topology

(tick)(tick)

Service Outage Prediction

(tick)(tick)

Service Insights

(tick)(tick)
BMC Helix Log Analytics 
Log collection(tick)(tick)
Log enrichment(tick)(tick)
Event generation from logs(tick)(tick)
BMC Helix Continuous Optimization
Out-of-the-box technology usage views and ETLs1(tick)(tick)
Custom datamarts, views, ETL(error)(tick)
Forecasting with Helix Dashboards(error)(tick)

Device modeling, what-if simulation and reservations

(error)(tick)

Business service views and business driver prediction

(error)(tick)

Moviri and Sentry Integrators

Must be purchased separately1 Must be purchased separately1 
BMC Helix Intelligent Automation
Out-of-the-box automation connectors(error)(tick)
Automation policies(error)(tick)
Automation value dashboards(error)(tick)

1 - Moviri & Sentry Integrators are sold separately with MarketZone direct SKUs

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