This documentation supports the 22.1 version of BMC Helix Innovation Studio.

To view an earlier version, select the version from the Product version menu.

Synchronizing BMC applications with BMC Helix Knowledge Management by ComAround

Synchronize articles from a BMC application that you use to create and update knowledge to BMC Helix Knowledge Management by ComAround

As an administrator, you can synchronize knowledge articles from the following BMC applications to BMC Helix Knowledge Management by ComAround:

  • BMC Helix ITSM: Knowledge Management
  • BMC Helix Business Workflows Knowledge Management 

After you configure BMC Helix Knowledge Management by ComAround as a knowledge provider, your BMC application can leverage the full potential of BMC Helix Knowledge Management by ComAround. For more information about benefits of BMC Helix Knowledge Management by ComAround, see Configuring BMC Helix Knowledge Management by ComAround as a knowledge provider.

Important

If you do not want to include articles from a BMC application in BMC Helix Knowledge Management by ComAround, you are not required to perform this task. 

The following section provides information about how the knowledge synchronization tool works and describes the synchronization process. It also lists procedures to migrate a knowledge base from a BMC application that you use to create and update knowledge to BMC Helix Knowledge Management by ComAround:

ActionReference

Learn and understand how the knowledge synchronization tool migrates articles and their attributes to BMC Helix Knowledge Management by ComAround.

Knowledge base synchronization overview

Learn about the tasks that you must perform to synchronize knowledge articles from your BMC application to BMC Helix Knowledge Management by ComAround.

Knowledge base synchronization process overview

Create a data source connection and data source mapping for knowledge base synchronization.

Creating a data source connection and data source mapping for knowledge base synchronization
Perform the optional tasks for knowledge base synchronization.Performing the optional tasks for knowledge base synchronization
Set the default author email address. Setting the default author email address
Run the synchronization job.Synchronizing the knowledge bases
Verify the knowledge base synchronization and troubleshoot errors.Verifying the knowledge base synchronization
Terminate the synchronization job.Terminating the synchronization job


Was this page helpful? Yes No Submitting... Thank you

Comments