Important

   

This documentation supports the releases of BMC Helix Intelligent Integrations and BMC Helix Developer Tools 22.2.00 and their patches. To view the documentation for earlier releases, see BMC Helix AIOps.

BMC Helix Intelligent Integrations and BMC Helix Developer Tools enable you to configure integrations with BMC and third-party products to get event, metric, and topology data from these products. You can view and derive actionable insights from this data in BMC Helix AIOps, BMC Helix Discovery, and BMC Helix Operations Management.

Release notes and notices
updated 06 Jun

Learn what’s new or changed for BMC Helix Intelligent Integrations 22.2 and BMC Helix Developer Tools 22.2, including new features, urgent issues, and documentation updates.

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To stay informed of changes to this space,  place a watch  on this page.

DateSummaryReference
June 3, 2022

Enhancements available in this release:

  • Collect events and metrics from separate Prometheus sources
  • Authentication-based connection to Prometheus
  • Collect metrics from Zabbix
  • New event classes under the IIMonitorEvent class for all integrations
22.2 enhancements and patches
April 22, 2022

Enhancements available in this release:

  • Collect data from additional third-party products

  • New event classes for integrations configured using BMC Helix Intelligent Integrations

  • Collect logs from Amazon Web Services

22.2 enhancements and patches

Tip

Ready-made PDFs are available on the PDFs and Videos page. You can also create a custom PDF.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.


Related release notes

The following links provide updates about the related products:

  • BMC Helix AIOps release notes Open link
  • BMC Helix Discovery release notes Open link
  • BMC Helix Operations Management release notes Open link
  • BMC Helix Portal release notes Open link
  • BMC TrueSight Operations Management release notes Open link

Integrating by using BMC Helix Intelligent Integrations

 

Ingest event, metric, and topology data from third-party solutions by using BMC Helix Intelligent Integrations.

Integrating by using BMC Helix Developer Tools

 

Build custom integrations, and ingest events, logs, and services data from BMC and third-party solutions.

Troubleshooting

 

Resolve common issues or errors or contact Support. 

Product trials

Product trials

Communities

Communities

Knowledge Base

Knowledge Base

Videos

Videos

Education

BMC Training and Certification

PDFs and videos

 

Ready-made PDF of this space

The following table lists ready-made PDFs for new releases and service packs at the time of their release. Although these PDFs contain all topics, the content of some topics is better suited for online viewing.

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Snapshot

Date

File size

22.2.01

June 3, 2022

4,420 KB

22.2

April 22, 2022

4071 KB

The following playlists includes videos for BMC Helix Intelligent Integrations and the related products:

BMC Helix AIOps Open link

BMC Helix Operations Management Open link

Frequently asked questions

 

Here are the answers to some frequently asked questions about BMC Helix Intelligent Integrations and BMC Helix Developer Tools

  1. Yes. Use BMC Helix Developer Tools to build custom integrations for third-party products for which the out-of-the-box integrations are not available.

  2. For this information, see the  SolarWinds NPM documentation Open link .

  3. In  BMC Helix AIOps , you can see only business services. To view entities other than business services, go to the BMC Helix Discovery console. For example, to check the list of imported Configuration Items (CIs), do the following:

    1. In the BMC Helix Discovery console, from the main menu, select  Explore > Data.
      The Infrastructure page lists the number of each type of infrastructure item in the system as well as any infrastructure objects assigned to you. It also displays a list of infrastructure-related reports.
    2. To view a list of CIs, under the Miscellaneous section, click <count> Import Records.
      A list of CIs is displayed. For information about how to search or filter these infrastructure items, see Managing your IT infrastructure. Open link
    3. Click any Dynatrace CI from the list to display the View Object page, which lists the attributes of the object and its relationships with other objects. For information about the attribute mappings, see ImportRecord Open link   and for information about steps to modeling the services, see Start anywhere application modeling. Open link
  4. After the specified time interval, BMC Helix AIOps fetches all CIs and event data from the third-party products, even if the data is already fetched in the previous cycle. Therefore, the CIs and events fetched in BMC Helix AIOps appear to be more than the number of CIs and events present in the third-party product. This situation causes no impact on performance.

  5. By default, the BMC Helix Developer Tools collects the historical event data for the last three days (72 hours) only. If you disable the integration and enable it after three days, the maximum historical event data collected is available only for the last three days. For example, If you disabled the integration on July 10th and enabled it on July 20th, you will see the historical data is from July 17th to July 20th only (for the last three days or 72 hours). Any historical event data before the last three days is not collected.

  6. The services imported from the Dynatrace metrics pipeline are not associated with their corresponding host details. Hence, the Dynatrace APIs do not provide the host data associated with the service to BMC Helix Developer Tools.


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