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BMC

BMC Helix Integration Service

With BMC Helix Integration Service, you can easily design and automate event-driven tasks across applications.
Release notes and notices
updated 16 Mar

Learn what’s new or changed for BMC Helix Integration Service 20.08, including new features, urgent issues, documentation updates, and fixes or patches.

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Known and corrected issues

Support information

BMC Helix Integration Service release notes Open link

The following updates have been added since the release of the space:

DateTitle

Summary

March 6, 2023

20.08 Patch 15 1

This update to BMC Helix Integration Service includes various defect fixes and enhancements, including updates to the AR System, ITSM, and Jira connectors to include a configuration of items to be polled and update to the default memory allocation for the ActiveMQ container.

June 13, 2022

20.08 Patch 13 2

This update to BMC Helix Integration Service includes various defect fixes and enhancements, including connector updates for supporting the L3 use case for Proactive Service Resolution, support to update date/time fields, and the ability to automatically create service requests for BMC Helix Business Workflows cases. 

September 16, 202121.02 Patch 2

This update to BMC Helix Integration Service includes various defect fixes.

20.08 Patch 9

3
August 23, 202121.02 Patch 1

This update to BMC Helix Integration Service includes various defect fixes and enhancements to the throttling and filter options for connector configuration.

20.08 Patch 5

July 28, 202120.08 Patch 4

This update to BMC Helix Integration Service includes various defect fixes and enhancements, including updated data string transformation for the Date/Time format and support for Regex for advanced string transformations.

June 23, 202120.08 Patch 3

This update to BMC Helix Integration Service includes various defect fixes and enhancements, including addition of new fields and field types for field mapping when creating flows.

May 19, 202120.08 Patch 2

This update to BMC Helix Integration Service includes various defect fixes.

May 5, 202121.02 Product announcements

Statement of direction issued for go-forward scope for BMC Helix Integration Service.

March 17, 202121.02 enhancements

This update to BMC Helix Integration Service includes various defect fixes and enhancements, including:

  • Product name changes in Remedy platform, Remedy ITSM, and BMC Helix Platform applications.

  • BMC Helix Innovation Suite for all service management applications.
  • Usability enhancements to BMC Helix Connector Designer.
  • Addition of Prefix IDs to error messages.

  • Ability to export and import flows in non-production environments.

September 23, 202020.08 enhancements

This update to BMC Helix Integration Service includes various defect fixes and enhancements, including:

  • Improved usability in BMC Helix Connector Designer to easily develop custom connectors.
  • Audit reports for changes made to flows and connector configuration.
February 22, 201920.02 enhancements

This update to BMC Helix Integration Service includes various defect fixes and enhancements, including:

  • Support for BMC Helix Operations Management in Proactive Service Resolution

  • Improved usability in BMC Helix Integration Studio

  • Conditional mapping enhancements

  • Ability to use the same email for multiple users
November 22, 201919.11 enhancements

This update to BMC Helix Integration Service includes various defect fixes and enhancements, including:

  • Proactive Service Resolution (PSR) with BMC Helix Integration Service
  • New options for designing flows
  • Ability to restart connectors
  • Improved usability in BMC Helix Integration Studio
  • Ability to remove the BMC Helix Integration Service signature from Gmail notifications
August 22, 201919.08 enhancements

This update to BMC Helix Integration Service includes various defect fixes and enhancements, including:

  • An improved JIRA Service Desk connector to support attachments

  • Ability to delete custom connectors from BMC Helix Integration Studio 
  • New transformation options to design flows
  • Ability to apply custom schemes to existing flows

  • Password reset option for end users in BMC Helix Integration Studio

  • Enhanced BMC Helix Integration Service user interface

May 31,

2019

19.05 enhancements

This update to BMC Helix Integration Service includes various defect fixes and enhancements, including:

  • HTTP proxy support for custom connectors
  • BMC command-line utility for testing connectors
  • Validation utility for running Docker health checks
  • Improved feedback for addressing connector-related errors
  • New out-of-the-box Azure Alerts connector in BMC Helix Integration Studio
  • Sandbox for testing Salesforce and Remedyforce connectors
  • Debugger for troubleshooting flows
  • Support for flows with long-running actions
February 28, 201919.02 enhancements

This update to BMC Helix Integration Service includes various defect fixes and enhancements, including:

  • Support for an attachment data type for connector development purposes
  • The ability to initiate personal flows on demand
  • Support for additional PUT, PATCH and DELETE API methods in BMC Helix Connector Designer
  • Aggregation of system events in Flow Timeline
  • Port parameters in general connector settings set to optional
  • Best practices guidance for developers who create custom connectors in BMC Helix Connector Designer

November 28,

2018

18.11 enhancements

This update to BMC Helix Integration Service includes various defect fixes and enhancements, including:

September 7, 201818.08 enhancements

This update to BMC Helix Integration Service includes various defect fixes and enhancements, including:

June 6, 201818.05 enhancements

This update to BMC Helix Integration Service includes various defect fixes and enhancements, including:

  • The ability to copy a flow
  • The ability to transform multiple source values to a mapped target value
  • General Data Protection Regulation (GDPR) compliance (refer to BMC Support site)
  • Support for custom schema fields for flows created from a catalog flow (flows created from scratch already support this feature)
  • Error messaging improvements
March 26, 201818.02 enhancements

This update to BMC Helix Integration Service includes various defect fixes and enhancements, including:

February 28, 201817.11 enhancements

This update to BMC Helix Integration Service includes various defect fixes and enhancements, including:

  • Support for Red Hat Enterprise Linux (version 7.3 and later)
  • Connector error messaging improvements (notably, a new notification for retry timeouts)
November 30, 201717.08 enhancements

This update to BMC Helix Integration Service includes various defect fixes and enhancements, including two new filters for Remedy ITSM and JIRA trigger fields:

  • is one of 
  • is not one of
August 31, 201717.05 enhancements

BMC Helix Integration Service released. The product consists of three components: BMC Helix Integration Studio, BMC Helix Connector Designer, and Integration Controller. End users and tenant administrators can use BMC Helix Integration Studio to design flows. Developers and integration specialists can use BMC Helix Connector Designer to create custom connectors for third-party services and applications. Tenant administrators can set up Integration Controller on an on-premises production server to allow connector integrations.


  1. There was no patch with version number 20.08.14.

     ↩

  2. There are no patches with version numbers 20.08.10, 20.08.11, and 20.08.12.

     ↩
  3. There are no patches with version numbers 20.08.06, 20.08.07, and 20.08.08. ↩

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Getting started

 

Configuring connectors

 

Configure connectors and set permissions, so that connectors can connect to third-party applications and services

Developing connectors

 

Develop custom connectors for third-party products and services

Designing and maintaining flows

 

Start integrating connectors in a user-friendly interface

Installing and configuring sites to run on-premises connectors

 

Manage sites for your on-premises connectors

Setting up Proactive Service Resolution to enable automatic incident management

 

Setting up Proactive Service Resolution to enable automatic incident management

Administering

 

As an administrator, manage users, set up sites for on-premises connectors, address data privacy requests, and set up variables to support proxy servers in BMC Helix Integration Service.

Troubleshooting

 

Common issues, error messages, logs, and contacting Support.

Monitoring application usage for business effectiveness by using the Dashboard

 

Review reports to access application usage to make informed business decisions.

Communities

Communities

Get in touch with peers and experts.

Join the Integration Service group on BMC Communities.


Knowledge Base

Knowledge Base

View knowledge articles related to BMC Helix Integration Service

Videos

Videos

View the BMC Helix Integration Service YouTube playlist

PDFs and videos

This topic describes and links to PDFs and videos that support this product release. If the ready-made PDFs of this space do not satisfy your requirements, you can export a custom PDF.

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Videos

Videos are available in the following areas:

Getting started videos

The following topics in the Getting started section contain videos that supplement or replace the text-based documentation:
FAQs


Here are some answers to the most frequently asked questions about the  BMC Helix Integration Service product.

Related topics

Getting started

PDFs and videos

Troubleshooting


BMC Helix Integration Service is a cloud-based solution that enables you to design and automate event-driven tasks across applications. You can connect multiple applications in a single flow, and configure the flow to accomplish a task or a set of tasks required for achieving your business goal.

You can integrate applications running in the cloud, on-premises, or a combination of both. If a particular connector does not exist, or an existing connector does not meet your specific business requirements, you can build it from scratch or customize it to fit your needs.

The BMC Helix Integration Service product set includes the following components:

  • BMC Helix Integration Studio to configure connectors and design flows
  • BMC Helix Connector Designer to develop, build, and deploy custom connectors
  • Integration Controller to connect with the applications or services that run on-premises

For more information about BMC Helix Integration Service, see Getting started.

BMC Helix Integration Studio is a cloud application and does not require to be installed. After you receive your access credentials, you can start using BMC Helix Integration Studio to configure out-of-the-box connectors and design flows with these connectors. However, if you want to develop custom connectors, you must set up the connector development environment by installing Docker, BMC Helix Connector Designer, and Integration Controller. For more information, see Installing and setting up the connector development environment.

In BMC Helix Integration Studio, you can design multiple flows for automatically performing various business tasks by using the required combinations of triggers and actions of the available connectors.

You can design personal, tenant-level, and catalog flows. Additionally, you can design flows with multiple actions. For more information, see Designing and maintaining flows.

The visibility of the flows depends on the flow type:

  • If you design a personal flow, only you can view and use the flow.
  • If you convert your personal flow to a tenant-level flow, all administrators in your tenant can view, use, and manage the flow.
  • If you publish your personal flow to the catalog, a copy of your personal flow is created, and all users in your tenant can use the catalog flow as a template for designing their personal flows. Your original personal flow remains visible only to you.

For more information, see Adding or copying flows and Publishing or using flows.

The frequency of flow runs depends on the connector configuration. While configuring a connector, you can specify how often you want the connector triggers to be checked. For example, if you configure the setting to check a trigger every 30 minutes, a flow that contains this trigger will be triggered every 30 minutes (if the triggering conditions are met). For more information, see Adding throttling controls.

Additionally, you can initiate a flow on demand for testing purposes. For more information, see Activating or enabling flows.

To resolve the issues related to flows, you can use the flow debugger and review the common troubleshooting scenarios. For more information, see Troubleshooting flow issues.

For troubleshooting purposes, you can view connector logs and Integration controller logs. For more information, see Troubleshooting BMC Helix Connector Designer issues and Troubleshooting Integration Controller issues.

Frequently asked questions about connector development and configuration

This section provides answers to the frequently asked questions (FAQs) about connector development and configuration in BMC Helix Integration Service.


BMC Helix Integration Studio includes the default connectors, such as JIRA, GitHub, or Gmail, which you can use out of the box. To view the full list of these connectors, see Out-of-the-box connectors. Additionally, you can develop custom connectors. For more information, see Developing connectors.

Yes, you can develop custom connectors by using BMC Helix Connector Designer or by coding them manually. After developing custom connectors, you can deploy them to BMC Helix Integration Studio and use them to design flows. For more information, see Developing connectors and Best practices for connector development.

BMC Helix Connector Designer currently supports Java and JavaScript. You must use one of these programming languages to develop custom connectors. You can also use any helper node modules or JAR files.

Yes, you can connect on-premises applications to the cloud by using Integration Controller.

Integration Controller safely and securely communicates with the BMC Helix Integration Service cloud by establishing an outbound connection on port 61600. The connection from Integration Controller to the BMC Helix Integration Service cloud is encrypted via Transport Layer Security (TLS). You do not need to open any inbound ports in your corporate firewall.

For more information, see Installing and configuring sites to run on-premises connectors.

You must review the system requirements for all required components. For more information, see Installing and setting up the connector development environment.

After you set up the environment, use the validation utility to run health checks and ensure that the environment is set up correctly. For more information, see Validating the connector development environment.

Yes, you can test newly built or existing custom connectors to check the generated code for errors. Run the BMC command-line utility before deploying the connectors to production instances. For more information, see Testing connectors and validating them on the development site.

Although you develop, build, and deploy custom connectors in BMC Helix Connector Designer, you must configure the connectors in BMC Helix Integration Studio. For more information, see Configuring connectors.

This is the expected behavior since the connection details might differ for different third-party or BMC application to which you are connecting. If a connector does not need additional connection details to connect to a third-party system, no additional connection details are requested in BMC Helix Integration Studio. For example, some connectors do not require authentication to connect to a third-party system; therefore, you do not need to create a connector account.

Configuration settings that are not required for a particular connector are not displayed for the connector in the BMC Helix Integration Studio UI.

Frequently asked questions about using BMC Helix Integration Service with other BMC products


As a customer or a partner, if you use BMC Helix Innovation Studio or a supported product, and you sign up for the developer program Open link , an integration account is created for you. With this account, you can use the BMC Helix Integration Service tools.

In BMC Helix Innovation Studio, you can use the connectors available in BMC Helix Integration Studio to create processes and rules to enable integrations between applications without coding.

You can use the out-of-the box TrueSight Ops Mgmt for PSR and ITSM for PSR connectors. Additionally, you can use the PSR catalog flows that are available in your BMC Helix Integration Studio instance by default.

For more information about PSR, see Proactive Service Resolution for automatic incident management with BMC Helix Integration Service and Use case: Automatic incident management.

For more information about setting up PSR, see Setting up Proactive Service Resolution to enable automatic incident management.
Related spaces

BMC Helix

BMC BMC Helix Integration Service Product Support
 
BMC Helix Integration Service

 
BMC BMC Helix Integration Service community
 

 

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Last modified by Priya Shetye on Oct 28, 2022
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