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BMC Helix Innovation Suite 23.3

BMC Helix Innovation Suite, a single-tenant platform that helps you to develop, build, deploy, and use applications on cloud (SaaS) and on-premises environments. It also helps you to create and automate many business processes without learning a programming language or complex development tools.

BMC Helix Innovation Suite requires fewer resources and improves integration between components.

Release notes and notices

updated 27 Mar

Learn what’s new or changed for BMC Helix Innovation Suite 23.3 including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

Known and corrected issues

Support information

BMC Helix ITSM release notes Open link

BMC Helix Virtual Agent release notes Open link

BMC Helix Business Workflows release notes Open link

The following updates have been added since the release of the space:

Date	Summary	Reference
March 22, 2024	Issues that were corrected by 23.3.01 and issues that remain open Patch 1 for version 23.3 is available for on-premises customers. The following updates are available in this patch: Install BMC Helix Service Management in an air-gapped environment Simplify configurations and data replication by using the database refresh pipeline Improve BMC Helix Innovation Suite database performance by using a separate database for reporting Utilize updated support for technology stack Migrate Elasticsearch data to OpenSearch Install additional products for on-premises installation Use additional deployment size Enable users to e-sign documents Obtain a license usage report through the `licensereport` REST API endpoint Set the size of the webhook payload to improve reliability Automate processes by using content packages Group options in collapsible and accordion panes on PWA screens Filter the Company and Line of Business lists in Knowledge access mapping. Access the upgraded BMC Helix Knowledge Management by ComAround interface from BMC Helix ITSM or BMC Helix Business Workflows.	23.3 enhancements and patches
March 8, 2024	Issues that were corrected by 23.3.01 and issues that remain open Patch 1 for version 23.3 is available for SaaS subscribers. The following updates are available in this patch: Enable users to e-sign documents Obtain a license usage report through the `licensereport` REST API endpoint Set the size of the webhook payload to improve reliability Automate processes by using content packages Group options in collapsible and accordion panes on PWA screens Filter the Company and Line of Business lists in Knowledge access mapping. Access the upgraded BMC Helix Knowledge Management by ComAround interface from BMC Helix ITSM or BMC Helix Business Workflows.	23.3 enhancements and patches
December 8, 2023	Issues that were corrected by 23.3 and issues that remain open Enhancements available in 23.3: Share your predefined view presets Improve usability with dropdown buttons Create search filters for BMC Helix Digital Workplace Advanced Create search tags to return knowledge articles based on custom processes Automate Google Cloud Platform resource provisioning with ease Find information about folders and subfolders created in BMC Helix Knowledge Management by ComAround Migrated article links point to articles in BMC Helix Knowledge Management by ComAround Select a row-level security algorithm for fast data retrieval Unified documentation space for BMC Helix Innovation Suite	23.3 enhancements and patches

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<ac:structured-macro ac:name="scroll-ignore" ac:schema-version="1" ac:macro-id="65bc8065-f57c-45a2-82a8-8764739714a2"><ac:rich-text-body><ac:structured-macro ac:name="bmc-custom-table" ac:schema-version="1" ac:macro-id="91d5c0c7-d957-479e-9f77-8c0f9835f181"><ac:parameter ac:name="atlassian-macro-output-type">BLOCK</ac:parameter><ac:rich-text-body><table class="relative-table wrapped" style="width: 100.0%;"><colgroup><col style="width: 50.0%;" /><col style="width: 50.0%;" /></colgroup><tbody><tr><td><div class="content-wrapper"><ac:structured-macro ac:name="bmc-custom-cell" ac:schema-version="1" ac:macro-id="711bffe7-9e16-4ab4-9e36-9c0ced055d62"><ac:parameter ac:name="icon">getting_started</ac:parameter><ac:parameter ac:name="page">Getting started</ac:parameter><ac:parameter ac:name="atlassian-macro-output-type">INLINE</ac:parameter><ac:rich-text-body><ul><li><ac:structured-macro ac:name="sp-nobody-link"><ac:parameter ac:name="page-content-title">BMC Helix Innovation Suite overview</ac:parameter></ac:structured-macro></li><li><ac:structured-macro ac:name="sp-nobody-link"><ac:parameter ac:name="page-content-title">Key concepts</ac:parameter></ac:structured-macro></li><li><ac:structured-macro ac:name="sp-nobody-link"><ac:parameter ac:name="page-content-title">User goals and features</ac:parameter></ac:structured-macro></li><li><ac:structured-macro ac:name="sp-nobody-link"><ac:parameter ac:name="page-content-title">Use cases</ac:parameter></ac:structured-macro></li><li><ac:structured-macro ac:name="sp-plaintextbody-link"><ac:parameter ac:name="page-content-title">Best practices for BMC Helix Innovation Suite</ac:parameter><ac:plain-text-body><![CDATA[Best practices for BMC Helix Innovation Suite]]></ac:plain-text-body></ac:structured-macro></li></ul></ac:rich-text-body></ac:structured-macro></div></td><td><div class="content-wrapper"><ac:structured-macro ac:name="bmc-custom-cell" ac:schema-version="1" ac:macro-id="9985456e-a82f-4914-b552-c97a6cbdbd97"><ac:parameter ac:name="icon">using</ac:parameter><ac:parameter ac:name="page">Using</ac:parameter><ac:parameter ac:name="atlassian-macro-output-type">BLOCK</ac:parameter><ac:rich-text-body><p>As an end user, navigate the BMC Helix Innovation Suite interface, create and manage reports, work with approval requests.</p></ac:rich-text-body></ac:structured-macro></div></td></tr><tr><td><div class="content-wrapper"><ac:structured-macro ac:name="bmc-custom-cell" ac:schema-version="1" ac:macro-id="983821f4-b3be-4ffe-aa2d-eb9abf403c3e"><ac:parameter ac:name="icon">administering</ac:parameter><ac:parameter ac:name="page">Setting up and going live</ac:parameter><ac:parameter ac:name="atlassian-macro-output-type">INLINE</ac:parameter><ac:rich-text-body><p>As an administrator, set up BMC Helix Innovation Suite <span style="color: rgb(23,43,77);">and tailor the environment according to your organizational requirements.</span></p></ac:rich-text-body></ac:structured-macro></div></td><td><div class="content-wrapper"><ac:structured-macro ac:name="bmc-custom-cell" ac:schema-version="1" ac:macro-id="36578d75-0af5-4d66-8acb-2ecf102b7b8d"><ac:parameter ac:name="icon">administering</ac:parameter><ac:parameter ac:name="page">Securing BMC Helix Innovation Suite</ac:parameter><ac:parameter ac:name="atlassian-macro-output-type">INLINE</ac:parameter><ac:rich-text-body><p>As an administrator, secure the BMC Helix Innovation Suite by configuring firewalls, encrypting the system, and setting up passwords.</p></ac:rich-text-body></ac:structured-macro></div></td></tr><tr><td><div class="content-wrapper"><ac:structured-macro ac:name="bmc-custom-cell" ac:schema-version="1" ac:macro-id="8671e67a-9548-4856-bad5-70322be7e059"><ac:parameter ac:name="icon">administering</ac:parameter><ac:parameter ac:name="page">Administering</ac:parameter><ac:parameter ac:name="atlassian-macro-output-type">INLINE</ac:parameter><ac:rich-text-body><p>As an administrator or security administrator, set up user accounts and manage and maintain the system after it is installed and configured.</p></ac:rich-text-body></ac:structured-macro></div></td><td><div class="content-wrapper"><ac:structured-macro ac:name="bmc-custom-cell" ac:schema-version="1" ac:macro-id="f70451ec-2418-4b3b-a990-ad947a56b4e3"><ac:parameter ac:name="icon">administering</ac:parameter><ac:parameter ac:name="page">Enabling services</ac:parameter><ac:parameter ac:name="atlassian-macro-output-type">BLOCK</ac:parameter><ac:rich-text-body><p>As an administrator, enable services to <span style="color: rgb(32,33,36);">leverage operational benefits of BMC Helix Innovation Suite.</span></p></ac:rich-text-body></ac:structured-macro></div></td></tr><tr><td><ac:structured-macro ac:name="bmc-custom-cell" ac:schema-version="1" ac:macro-id="8cbf0178-7e4b-43b3-bc09-7b7373f7ada9"><ac:parameter ac:name="icon">developing</ac:parameter><ac:parameter ac:name="page">Developing applications by using BMC Helix Innovation Studio</ac:parameter><ac:parameter ac:name="atlassian-macro-output-type">INLINE</ac:parameter><ac:rich-text-body><p style="text-align: left;">Develop codeless applications with minimal programming.</p><p style="text-align: left;">Develop code-based applications by using the BMC Helix Innovation Studio SDK, and Maven archetypes to extend BMC Helix Innovation Studio to create custom components, custom REST APIs, and so on.</p><p style="text-align: left;">If you are a Developer, this is a good place to start.</p></ac:rich-text-body></ac:structured-macro></td><td><ac:structured-macro ac:name="bmc-custom-cell" ac:schema-version="1" ac:macro-id="c9ef8d2a-9f3d-482e-b19e-fe41ce549d87"><ac:parameter ac:name="icon">developing</ac:parameter><ac:parameter ac:name="page">Developing an API program</ac:parameter><ac:parameter ac:name="atlassian-macro-output-type">INLINE</ac:parameter><ac:rich-text-body><p>As a developer or application programmer, integrate AR System forms with any third-party application by using REST API.</p></ac:rich-text-body></ac:structured-macro></td></tr><tr><td><div class="content-wrapper"><ac:structured-macro ac:name="bmc-custom-cell" ac:schema-version="1" ac:macro-id="f0ed291b-1879-473f-b872-3f7709f71067"><ac:parameter ac:name="icon">integrating</ac:parameter><ac:parameter ac:name="page">Integrating</ac:parameter><ac:parameter ac:name="atlassian-macro-output-type">BLOCK</ac:parameter><ac:rich-text-body><p><span style="color: rgb(0,0,0);">As an administrator, set up integrations with other BMC products or third-party software.</span></p></ac:rich-text-body></ac:structured-macro></div></td><td><ac:structured-macro ac:name="bmc-custom-cell" ac:schema-version="1" ac:macro-id="f467eff5-1650-42f0-a179-7a1cb18f3818"><ac:parameter ac:name="icon">troubleshooting</ac:parameter><ac:parameter ac:name="page">Troubleshooting</ac:parameter><ac:parameter ac:name="atlassian-macro-output-type">BLOCK</ac:parameter><ac:rich-text-body><p>Resolve common issues or errors, review logs, or contact BMC Support.</p></ac:rich-text-body></ac:structured-macro></td></tr></tbody></table><table class="relative-table wrapped" style="width: 98.6655%;"><colgroup><col style="width: 10.5751%;" /><col style="width: 11.006%;" /><col style="width: 11.006%;" /><col style="width: 10.7331%;" /><col style="width: 8.73205%;" /><col style="width: 9.91451%;" /><col style="width: 10.0964%;" /><col style="width: 9.18684%;" /><col style="width: 11.4608%;" /></colgroup><tbody><tr><td class="highlight-grey" data-highlight-colour="grey"><div class="content-wrapper"><p style="text-align: center;"><strong>Communities</strong><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline"> <a class="external-link" href="https://communities.bmc.com/community/bmcdn/bmc_it_service_support"> </a> </span></p></div><ac:structured-macro ac:name="sp-image"><ac:parameter ac:name="thumbnail">true</ac:parameter><ac:parameter ac:name="width">50</ac:parameter><ac:parameter ac:name="attachment-filename">Social_orange.png</ac:parameter></ac:structured-macro></td><td class="highlight-grey" data-highlight-colour="grey"><div class="content-wrapper"><p style="text-align: center;"><strong>Developer Community</strong></p><p><strong><a href="https://communities.bmc.com/community/developer" style="text-align: center;"><ac:structured-macro ac:name="sp-image"><ac:parameter ac:name="thumbnail">true</ac:parameter><ac:parameter ac:name="alt">Developer community</ac:parameter><ac:parameter ac:name="width">48</ac:parameter><ac:parameter ac:name="align">center</ac:parameter><ac:parameter ac:name="title">Join discussions with peers and experts</ac:parameter><ac:parameter ac:name="attachment-filename">communities_icon.png</ac:parameter></ac:structured-macro></a></strong></p></div></td><td class="highlight-grey" data-highlight-colour="grey"><div class="content-wrapper"><p style="text-align: center;"><strong>BMC Helix Community</strong></p><p><strong><a href="https://communities.bmc.com/community/bmcdn/helix"><ac:structured-macro ac:name="sp-image"><ac:parameter ac:name="thumbnail">true</ac:parameter><ac:parameter ac:name="alt">Communities</ac:parameter><ac:parameter ac:name="width">48</ac:parameter><ac:parameter ac:name="align">center</ac:parameter><ac:parameter ac:name="title">Explore, talk, and learn about BMC Helix offerings</ac:parameter><ac:parameter ac:name="attachment-filename">Social_orange.png</ac:parameter></ac:structured-macro></a></strong></p></div></td><td class="highlight-grey" data-highlight-colour="grey"><div class="content-wrapper"><p style="text-align: center;"><strong>Knowledge Base</strong></p><p style="text-align: center;"><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline"> <a class="external-link" href="https://www.bmc.com/support/support-central.html"> <ac:structured-macro ac:name="sp-image"><ac:parameter ac:name="thumbnail">true</ac:parameter><ac:parameter ac:name="width">50</ac:parameter><ac:parameter ac:name="attachment-filename">Info_sharing_orange.png</ac:parameter></ac:structured-macro> </a> </span></p></div></td><td class="highlight-grey" data-highlight-colour="grey"><div class="content-wrapper"><p style="text-align: center;"><strong>Videos</strong></p><p style="text-align: center;"><a href="https://www.youtube.com/playlist?list=PLibAMtD70sYG4ziAgHGq176viMo7rgioH"> <ac:structured-macro ac:name="sp-image"><ac:parameter ac:name="thumbnail">true</ac:parameter><ac:parameter ac:name="alt">Videos</ac:parameter><ac:parameter ac:name="width">48</ac:parameter><ac:parameter ac:name="attachment-filename">Video_orange.png</ac:parameter></ac:structured-macro> </a></p></div></td><td class="highlight-grey" data-highlight-colour="grey" style="text-align: center;"><div class="content-wrapper"><p><strong>Education</strong></p><p><strong> <span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline"> <a class="external-link" href="https://www.bmc.com/education/training-and-certification.html"> <ac:structured-macro ac:name="sp-image"><ac:parameter ac:name="thumbnail">true</ac:parameter><ac:parameter ac:name="width">50</ac:parameter><ac:parameter ac:name="attachment-filename">Education_orange.png</ac:parameter></ac:structured-macro> </a> </span> </strong></p></div></td><td class="highlight-grey" data-highlight-colour="grey"><div class="content-wrapper"><p style="text-align: center;"><strong>Developer Portal </strong></p><p><strong><a href="https://developers.bmc.com/site/global/home/index.gsp"><ac:structured-macro ac:name="sp-image"><ac:parameter ac:name="thumbnail">true</ac:parameter><ac:parameter ac:name="alt">Developer Portal</ac:parameter><ac:parameter ac:name="width">48</ac:parameter><ac:parameter ac:name="align">center</ac:parameter><ac:parameter ac:name="title">Learn, develop, and connect with the Developer Community</ac:parameter><ac:parameter ac:name="attachment-filename">Info_sharing_orange.png</ac:parameter></ac:structured-macro></a></strong></p></div></td><td class="highlight-grey" data-highlight-colour="grey"><div class="content-wrapper"><p style="text-align: center;"><strong>Podcasts</strong></p><p><strong><a href="https://www.youtube.com/playlist?list=PL0RZzhziBN3byxNA1H8qFIQQbyYEgNgi3"><ac:structured-macro ac:name="sp-image"><ac:parameter ac:name="thumbnail">true</ac:parameter><ac:parameter ac:name="alt">Podcasts</ac:parameter><ac:parameter ac:name="width">48</ac:parameter><ac:parameter ac:name="align">center</ac:parameter><ac:parameter ac:name="title">Listen to experts in Digital Service Management</ac:parameter><ac:parameter ac:name="attachment-filename">Speaker_orange.png</ac:parameter></ac:structured-macro></a></strong></p></div></td><td class="highlight-grey" data-highlight-colour="grey"><div class="content-wrapper"><p style="text-align: center;"><strong>Marketplace</strong></p><p><a href="https://marketplace.bmc.com/"><ac:structured-macro ac:name="sp-image"><ac:parameter ac:name="thumbnail">true</ac:parameter><ac:parameter ac:name="alt">Marketplace</ac:parameter><ac:parameter ac:name="width">48</ac:parameter><ac:parameter ac:name="align">center</ac:parameter><ac:parameter ac:name="title">Find applications, connectors, learning modules, and more</ac:parameter><ac:parameter ac:name="attachment-filename">Cart_orange.png</ac:parameter></ac:structured-macro></a></p></div></td></tr><tr><td colspan="3"><div class="content-wrapper"><ac:structured-macro ac:name="bmc-custom-cell" ac:schema-version="1" ac:macro-id="be31e183-e70d-46fa-b2de-1bbd1281d0a9"><ac:parameter ac:name="icon">developing</ac:parameter><ac:parameter ac:name="alias">PDFs and videos</ac:parameter><ac:parameter ac:name="page">PDFs, videos, and API documentation</ac:parameter><ac:parameter ac:name="atlassian-macro-output-type">BLOCK</ac:parameter><ac:rich-text-body><p><span style="color: rgb(0,0,0);"><span style="color: rgb(23,43,77);">Get a list of all the videos, API documentation, and a PDF version of the BMC Helix Innovation Suite documentation.</span></span></p></ac:rich-text-body></ac:structured-macro></div></td><td colspan="3"><div class="content-wrapper"><ac:structured-macro ac:name="bmc-custom-cell" ac:schema-version="1" ac:macro-id="34bc7958-ec42-4b22-bfa3-5aabe0d1f02a"><ac:parameter ac:name="icon">developing</ac:parameter><ac:parameter ac:name="page">FAQ</ac:parameter><ac:parameter ac:name="atlassian-macro-output-type">BLOCK</ac:parameter><ac:rich-text-body><p><span style="color: rgb(0,0,0);"><span style="color: rgb(23,43,77);"><span style="color: rgb(0,0,0);">F</span></span><span style="color: rgb(23,43,77);">ind answers to the most frequently asked questions about BMC Helix Innovation Suite.</span></span></p></ac:rich-text-body></ac:structured-macro></div></td><td colspan="3"><div class="content-wrapper"><ac:structured-macro ac:name="bmc-custom-cell" ac:schema-version="1" ac:macro-id="160595eb-af0d-4208-bf61-db0adee65cf3"><ac:parameter ac:name="icon">integrating</ac:parameter><ac:parameter ac:name="page">Related spaces</ac:parameter><ac:parameter ac:name="atlassian-macro-output-type">BLOCK</ac:parameter><ac:rich-text-body><p><span style="color: rgb(0,0,0);"><span style="color: rgb(23,43,77);">See the documentation of products related to BMC Helix Innovation Suite.</span></span></p></ac:rich-text-body></ac:structured-macro></div></td></tr></tbody></table></ac:rich-text-body></ac:structured-macro></ac:rich-text-body></ac:structured-macro>

BMC Helix Innovation Suite 23.3

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