This documentation supports the 23.3 version of BMC Helix Innovation Suite (AR System and BMC Helix Innovation Studio).

To view an earlier version, select the version from the Product version menu.

Enabling cognitive service summaries for custom applications

As an administrator, use the cognitive summarization service in BMC Helix Innovation Studio to summarize text by using Natural Language Processing and Machine Learning in your applications.

The summarization service generates the summary by using extractive summarization with unsupervised learning. As a result, the most relevant sentences from the input text are extracted without rephrasing or adding new words to the text and without any human intervention.


The cognitive summarization service is an optional service and is available only if you have purchased BMC Helix Cognitive Automation.

To understand the cognitive summarization service use case, see Summarizing text in your application

See the following table for the actions you need to perform to enable, configure, and test the cognitive summarization service:

Create a configuration for your application so that an administrator can use the configuration to enable the summarization serviceCreating an application configuration for cognitive service summaries
Configure the summarization serviceConfiguring the cognitive summarization service
Test the summarization serviceTesting the cognitive summarization service

Enable the summarization service in BMC Helix Virtual Agent

Enabling summarization of chat conversations Open link

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