This documentation supports the 23.3 version of BMC Helix Innovation Suite (AR System and BMC Helix Innovation Studio).

To view an earlier version, select the version from the Product version menu.

23.3 enhancements and patches

Review BMC Helix Innovation Suite 23.3 enhancements for features that will benefit your organization and to understand changes that might impact your users. 

VersionSaaSOn premisesFixed issuesUpdates and enhancements
23.3.00(tick)
Known and corrected issues23.3 updates



(SaaS subscribers only) Downloading and installing the SDK 

Download the BMC Helix Innovation Studio SDK

Upgrading to BMC Helix Innovation Studio SDK 23.3.00

BMC applies upgrades as described in the BMC Helix Upgrade policy Open link .




23.3 updates

The following video (2:11) describes the documentation enhancements in the BMC Helix Innovation Suite 23.3.

https://youtu.be/3tT2saXtlqg 


Unified documentation space for BMC Helix Innovation Suite 

Starting with version 23.3, the documentation for AR System and BMC Helix Innovation Studio is merged into a single documentation space.

This unified documentation is designed for easy navigation, featuring diverse rich media to improve the user experience.

For earlier versions of AR System and BMC Helix Innovation Studio, see the following links:

AR System version

BMC Helix Innovation Studio version

Version 22.1 Open link

Version 22.1 Open link

Version 21.3 Open link

Version 21.3 Open link

Version 21.02 Open link

Version 21.02 Open link




Share your custom view presets with other users

Share the custom view presets you created with multiple users so that they can use these view presets without having to re-create them. Sharing the custom views presets helps improve efficiency and consistency.

For example, as a case agent, you can create a custom view preset to view all Open and Critical cases and share this custom view preset with your team, so that they can use the same view preset while working on the cases. 

For more information, see Adding a View preset selector to a view.



Improved usability with dropdown buttons

Use the dropdown action button in a view to create a compact and efficient way to access multiple options. This vertical stacking format consumes less horizontal space. It also provides a more organized user interface, allowing easy navigation through various actions without cluttering your view. 

For more information seeConfiguring actions by using an Action button.



Simplified data filtering experience in named lists

Add contextual label fields to named lists for improved data visibility, efficient filtering of data, and understanding of the relationships and context associated with the displayed values. For more information, see Facilitating data entry through named lists.



Create search filters for BMC Helix Digital Workplace Advanced

When using BMC Helix Knowledge Management by ComAround as a search provider for BMC Helix Digital Workplace Advanced, create filters to narrow down the search results in workplace pages. When your end users use these filters to search for knowledge articles, the workplace page returns only those articles that meet the search criteria. Your end users benefit from using these search filters in the following ways:

  • Quickly find the required knowledge articles.
  • View only articles that are relevant and available to the end users.
  • Get a personalized user experience.

For more information, see Creating search filters for BMC applications.



Eliminate the need to create multiple search filters for different user groups

BMC Helix Knowledge Management by ComAround supports search filters to narrow down the search results in BMC applications. You can create and use dynamic tags in these search filters. Dynamic tags eliminate the need to manually create multiple search filters for different user groups and automate the filtering process. For more information, see Creating search filters for BMC applications.



An externalized unique Key Encryption Key (KEK) for the Field ID 123

The Key encryption key (KEK) provides better access control and avoids unauthorized data decryption. The KEK is used for encrypting or decrypting the Data Encryption Key (DEK).

You can use the DEK for the following purposes:

  • Encrypt the data stored in the reserved field with Field ID123.
  • Encrypt all character fields for which encryptDataAtRest field or the Store Encrypted field object property is selected.

The KEK is stored in a Kubernetes secret, inside a  Kubernetes cluster.

For example: /var/run/secrets/kubernetes.io/




Automate Google Cloud Platform resource provisioning with ease

By using BMC Helix Innovation Suite , you can automate the creation of Google Cloud Platform (GCP) virtual machines and storage buckets. Maximize efficiency by ensuring rapid, error-free, and consistent resource provisioning. For more information, see Automating the creation of virtual machines and storage accounts by using GCP.



Select a row-level security algorithm for fast data retrieval

Select from multiple, row-level security (RLS) algorithms to enhance row-level access control and improve server performance by retrieving the record data faster. For more information, see Improving data retrieval performance by selecting a row level security algorithm.


What else changed in this release

The following table lists the changes in the product behavior: 

UpdateProduct behavior in versions earlier than 23.3Product behavior in version 23.3

BMC Helix Cognitive Automation renamed to AI Service Management (Categorization and Classification).

Leverage cognitive capabilities and automate manual tasks in an application by using BMC Helix Cognitive Automation. 

BMC Helix Cognitive Automation is renamed to AI Service Management (Categorization and Classification).

This name change will be updated on all documentation pages. If you have bookmarked these pages, you must update them with the new links.

For more information, see Leveraging cognitive capabilities in your application.

The password policy is applied on the password created for the new userThe password policy is not applicable when an administrator creates password for a new user.

To enhance the security of your environment, an administrator must follow the password policy while creating the password for a new user. 

The password policy is enforced in either of the following scenarios:

  • When you select the Enforce Policy and Restrictions check box on the User Password Management Configuration form.
    The following screenshot shows the User Password Management Configuration form:
  • In Centralized Configuration, you set the Enforce-Password-Policy parameter under the com.bmc.arsys.server.shared component to T.

For more information, see Forcing users to change their passwords.

Right-click an action button to open the view in a new window.When you right-click an action button, the option to open the view in a new window is not available.

When you right-click an action button, you gain the ability to open the view in a new window. This feature provides a convenient and efficient way for users to access content without disrupting their ongoing browsing activities.

Use record definitions to find information about folders and subfolders created in BMC Helix Knowledge Management by ComAround.

In BMC Helix Innovation Studio, administrators couldn't find information about folders and subfolders created in BMC Helix Knowledge Management by ComAround.


Administrators can use the following record definitions to find information about folders and subfolders created in BMC Helix Knowledge Management by ComAround during the knowledge base synchronization:

  • Migration folder mapping—Find information about the created folders. 
  • Migration Folder Child Hierarchy— Find information about the created subfolders and migrated knowledge articles.

For more information, see Synchronizing the knowledge bases.

Migrated article links point to articles in BMC Helix Knowledge Management by ComAround

In knowledge articles synchronized with BMC Helix Knowledge Management by ComAround, the links to other articles redirected users outside of BMC Helix Knowledge Management by ComAround and back to a BMC application, from where the articles were migrated. 

In knowledge articles synchronized with BMC Helix Knowledge Management by ComAround, the links to other articles redirect users to the corresponding knowledge articles in BMC Helix Knowledge Management by ComAround.

Ability to define the socket timeout for calls other than the search and delete operations

NA

To avoid wait intervals, use the ElasticSearch-Normal-Timeout parameter in Centralized Configuration to define the socket timeout for the following operations:

  • Bulk entry
  • Create entry
  • Create index wrapper
  • Delete entry
  • Delete field request
  • Delete index wrapper
  • Get count
  • Get index
  • Set entry

For more information about the ElasticSearch-Normal-Timeout parameter, see Configuration settings E-M.

Ability to view HTML source when displaying rich text

You cannot view the HTML source in a rich-text enabled field.

In rich text fields, click Source to view the HTML source of the rich text.

Loader icon when viewing tables in PWA screens.

Application users did not see a loader icon when tables were loading. 

Application users see a loader icon whenever tables are loading.

Ability to define how the search engine will match the search terms in a named list and display the results.


When you type in a field associated with a named list, the search engine displays all the values containing that character. Selecting the required value from the list might be difficult if there are too many records.

In a named list, you can define the search behavior to display the results that start with or match the search term. The search results are refined, and only the values that match the criterion are displayed. 

For more information, see Facilitating data entry through named lists.

Ability to specify cache disk space and heap memory for Email Engine

Email Engine fetches user data from the database with every request, causing performance issues.

Specify the cache disk space and heap memory for Email Engine by using the following Centralized Configuration parameters:

  • com.bmc.arsys.emaildaemon.CacheDiskSizeInMB
  • com.bmc.arsys.emaildaemon.CacheOnHeapSizeInMB

Setting these parameters reduces the number of database requests, thus improving the overall Email Engine performance.

For more information about these parameters, see Configuration settings C-D.



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