The following table lists the new BMC HR Case Management features in 4.7.00 release:
|For details see
|Enhanced platform support
|Starting from this release BMC HR Case Management can be installed on Oracle Linux platforms.
|Integration with BMC MyIT Service Broker
|After the integration, BMC MyIT Service Broker user can create simple workflows based on a solution available in BMC HR Case Management. The service becomes available in BMC MyIT. An appropriate case record is created in BMC HR Case Management when a self-service user creates a request based on the service from BMC MyIT Service Broker.
|Automatic synchronization of users between BMC Remedy IT Service Management and BMC HR Case Management
|Users are now automatically synchronized between BMC HR Case Management and BMC IT Service Management.
|.Synchronizing users between BMC HR Case Management and BMC Remedy ITSM v4.7
|Solutions export and import
|The system administrator can export and import solutions between various instances of BMC Remedy AR System.
|.Importing and exporting solutions from one server to another v4.7
|eForms integration with BMC MyIT
|BMC MyIT users can now open eForms in submit mode and read-only mode. A new question type is available for selection in the solution form. An HR agent can create and configure a new eForm task type. A self-service user can submit an eForm from BMC MyIT Universal Client, which appears as a case form in BMC HR Case Management.
|.Working with eForms v4.7
|Cases creation based on the appointment requests from self-service users
|To set up a meeting with an HR agent, an employee creates an appointment by using the HR calendar in BMC MyIT Universal Client. After an appointment is successfully created, the corresponding case is automatically generated in the BMC HR Case Management.
|Overview of cases generation
|New integrated report, and dashboards in Reporting console
An HR agent can now access and view the dashboards containing the following reports:
For information about issues corrected in this release, see Known and corrected issues.