Forcing user synchronization between BMC HR Case Management and BMC Remedy Smart Reporting

To add BMC HR Case Management user to BMC Remedy AR System Administrator group

1. Log in to BMC Remedy AR System Server as an Administrator.

2. Navigate to AR System Administration > AR System Administration Console > Application > Users / Groups / Roles.

3. Open the Users form.

4. Search for a record of the BMC HR Case Management user who runs the user synchronization job.

   Note

   Only BMC HR Case Management masters or administrators can run the user synchronization job.

5. Click Edit.

6. Add Administrator group permissions to a BMC HR Case Management user.
   

7. Click Save.

To run the user synchronization job

1. On the server  where BMC Remedy Action Request  System is installed, navigate to  BMC Software > ARSystem > DeveloperStudio .
2. Start the BMC Remedy Developer Studio tool.
3. Select All Objects >  Escalations. 
4. Right-click the RSR_UpdateCompletedStatus escalation, and select Open.
   
5. Navigate to Other Definitions > Execution Options.
6. Delete value next to Hours parameter, and type 1 next to the Minutes parameter.
7. Hover the mouse over the  RSR_UpdateCompletedStatus escalation name, and right-click it. 
8. Select Run Now.

To verify the users are added to BMC Remedy Smart Reporting

1. Log in to BMC HR Case Management as a Standard Administrator or Standard Master.

2. On the BMC HR Case Management home page, click the Actions tab.

3. Click the Reporting Console menu.

   The BMC Smart Reporting tool opens.

4. Verify the new users are added to BMC Remedy Smart Reporting. For details, see BMC Remedy Smart Reporting users in the BMC Remedy ITSM 9.1. online documentation.

Where to go from here

Verifying the installation