Orientation

BMC Helix Knowledge Management by ComAround is an Artificial Intelligence (AI)-powered, cloud-based knowledge management software that can be used for a centralized way of work with knowledge. You can create, search, and access valuable knowledge across multiple cloud data sources to ensure delivery of the right information for the best resolution.

Product overview

BMC Helix Knowledge Management by ComAround provides the following interfaces that you can use to manage and share knowledge:

ComAround Knowledge interface

The ComAround Knowledge interface is a web platform for knowledge workers that includes all the capabilities of BMC Helix Knowledge Management by ComAround.

ComAround Self Service interface

The ComAround Self Service interface is a web platform for consumption of knowledge for the end users.

Watch the following video to learn more about the interfaces and typical use cases associated with them:

https://youtu.be/E2sFwlPvTro

For more information about solutions and components that form BMC Helix Knowledge Management by ComAround architecture, see BMC Helix Knowledge Management by ComAround architecture.

Product roles

BMC Helix Knowledge Management by ComAround primarily includes the following roles and their regular activities:

User	Role
Knowledge Reader (end user)	Access published knowledge articles for self-service.
Knowledge candidate	Edit knowledge articles that are in-progress or in draft. Find approved and published knowledge articles when resolving support tickets. Flag knowledge articles that need improvement.
Knowledge contributor	Edit knowledge articles that are in-progress, draft, or approved. Review, enhance, and complete articles created by other users. Flag articles that need improvement. Create and validate articles. Reorganize content structure and hierarchy by changing the order of articles and links.
Knowledge publisher	Edit knowledge articles that are in-progress, draft, approved, published, or archived. Publish articles to an external audience. Modify published articles. Reorganize content structure and hierarchy by changing the order of articles and links.
Knowledge coach	Edit knowledge articles that are in-progress, draft, approved, published, or archived. Delete knowledge articles. Monitor, maintain, and improve the knowledge health of an organization. Generate reports and guides users to adopt good knowledge management processes. Reorganize content structure and hierarchy by changing the order of articles and links. Change content structure by moving the folders.
Knowledge manager	Edit knowledge articles that are in-progress, draft, approved, published, or archived. Retire and delete knowledge articles. Oversee the overall Knowledge Management database content and lifecycle of the articles in the database. Access to system settings and user administration. Reorganize content structure and hierarchy by changing the order of articles and links. Change content structure by moving the folders.

Product features

As a centralized, AI-powered knowledge solution, BMC Helix Knowledge Management by ComAround offers the following advantages to its users:

Want to learn more?

The BMC Helix Knowledge Management by ComAround documentation helps administrators implement this product.

Action	Reference
Where do I begin?	Getting started
How do I achieve value with BMC Helix Knowledge Management by ComAround?	Use case: Leveraging knowledge articles from BMC Helix Knowledge Management by ComAround in your application
How do I onboard users and implement BMC Helix Knowledge Management by ComAround?	Setting up and going live
Where do I find information about resolving errors related to BMC Helix Knowledge Management by ComAround?	Troubleshooting

Orientation

Product overview

Product roles

Product features

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