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This version is currently available to SaaS customers only. It will be available to on-premises customers soon.

Best practices for BMC Helix Virtual Agent

We recommend that you review the best practices for BMC Helix Virtual Agent prior to implementing the product or a feature. 


BMC Helix Virtual Agent best practices
CategoryReferences
Planning for deployment

Planning and deploying chatbots

Onboarding and implementingOnboarding and implementing
Cognitive search

Setting up chatbots for your line of business

Installing and configuring the cognitive search data crawler for BMC Helix ITSM: Knowledge Management articles Open link

Integrating BMC Helix Virtual Agent

Embedding BMC Helix Virtual Agent in external applications
Chatbot channelsEnabling Microsoft Teams in a chatbot application
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