Phased rollout


This version is currently available to SaaS customers only. It will be available to on-premises customers soon.

Release notes and notices

Learn what’s new or changed for BMC Helix Virtual Agent 21.05, including new features, urgent issues, documentation updates, and fixes or patches.


To stay informed of changes to this list, click the  icon on the top of this page.

Related topics

Known and corrected issues

Support information

BMC Helix Innovation Suite Release notes and notices

Release notes and notices

The following updates have been added since the release of the product:




July 28, 202121.05 patchesIssues that were corrected by this patch and issues that remain open
June 23, 202121.05

BMC Helix Virtual Agent includes the following enhancements:

  • View notifications and broadcasts from BMC Helix Digital Workplace Advanced in chatbot.
  • Post comments or attach files to an open service request from the chatbot web UI.
  • Configure Google Firebase Dynamic Links to send short URLs to end users.
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