Integrating

BMC Helix Virtual Agent integrates with other applications so that end users interact with the chatbot in natural language and resolve their queries.

Refer the following table that lists the procedures to integrate BMC Helix Virtual Agent with other BMC applications and third-party applications:

Role	Product	Action	Reference
Administrator	BMC Helix Virtual Agent Live Chat	Enable end users in BMC Helix Virtual Agent to interact with support agents. The live chat capability is provided by integrating BMC Helix Virtual Agent with Live Chat.	Enabling live chat for users
Administrator	BMC Helix Virtual Agent BMC Helix Business Workflows	Enable end users in BMC Helix Virtual Agent to interact with support agents in BMC Helix Business Workflows and access knowledge articles.	Enabling integration with BMC Helix Digital Workplace Advanced and BMC Helix Business Workflows
Administrator	BMC Helix Virtual Agent	Enable BMC Helix Cloud Cost administrators to access BMC Helix Virtual Agent and optimize the cost of business services or resource pools through a chat.	Enabling integration with BMC Helix Cloud Cost
Administrator	BMC Helix Virtual Agent	Enable BMC Helix Knowledge Management as one of the knowledge resources for chatbot.	Enabling integration with BMC Helix Knowledge Management
Administrator	BMC Helix Virtual Agent BMC Helix Digital Workplace Advanced	Enable end users in BMC Helix Digital Workplace Advanced to interact with BMC Helix Virtual Agent to create service requests or access knowledge articles in Remedy Knowledge Management.	Enabling integration with BMC Helix Digital Workplace Advanced and BMC Helix Business Workflows
Application business analyst in BMC Helix Innovation Suite Service catalog administrator in BMC Helix Digital Workplace Catalog	BMC Helix Virtual Agent BMC Helix Digital Workplace Advanced	Enable end users to request for services in BMC Helix Digital Workplace Advanced from BMC Helix Virtual Agent.	Importing chat-enabled services from BMC Helix Digital Workplace Advanced
Administrator	BMC Helix Virtual Agent	Enable end users to request for services by using interacting options such as buttons.	Configuring interactive chat options in chatbot conversations
Administrator or developer	BMC Helix Virtual Agent	Add chatbot and conversational capabilities in custom applications developed on BMC Helix Innovation Suite.	Setting up chatbots for your line of business
Administrator of BMC Helix Innovation Suite Developer of external applications	BMC Helix Virtual Agent External application that is not developed on BMC Helix Innovation Suite	Embed BMC Helix Virtual Agent UI in an external application.	Embedding BMC Helix Virtual Agent in external applications
Administrator or application business analyst inBMC Helix Innovation Suite	BMC Helix Virtual Agent IBM Watson Assistant	Invoke custom process in BMC Helix Virtual Agent	Example of invoking a custom process in BMC Helix Virtual Agent Integrating with REST services in a codeless way
Administrator or application business analyst inBMC Helix Innovation Suite	BMC Helix Virtual Agent BMC Helix Innovation Studio Google Firebase Dynamic Links	Configure Google Firebase Dynamic Links credentials to send short URLs to end users of WhatsApp and SMS channels	Integrating with Google Firebase Dynamic Links to display short URLs in conversations Setting up chatbots for your line of business

Integrating

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