BMC Helix Virtual Agent 21.02
Learn what’s new or changed for BMC Helix Virtual Agent 21.02, including new features, urgent issues, documentation updates, and fixes or patches.
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To stay informed of changes to this list, click the
icon on the top of this page.The following updates have been added since the release of the product:
Date | Title | Summary |
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March 17, 2021 | 21.02 | BMC Helix Virtual Agent includes the following enhancements:
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December 4, 2020 | Patch 01 for 20.08 | This update includes defect fixes and the following enhancement:
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September 23, 2020 | 20.08 | BMC Helix Virtual Agent includes the following enhancements:
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February 21, 2020 | 20.02 | BMC Helix Virtual Agent includes the following enhancements:
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November 22, 2019 | 19.11 | BMC Helix Virtual Agent includes the following enhancements:
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October 10, 2019 | Patch 01 for 19.08 | This update includes defect fixes. |
August 22, 2019 | 19.08 | BMC Helix Virtual Agent includes the following enhancements:
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May 31, 2019 | 19.05 | BMC Helix Virtual Agent includes the following enhancements:
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February 21, 2019 | 19.02 | BMC Helix Virtual Agent includes the following enhancements:
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November 30, 2018 | 18.11 | BMC Helix Virtual Agent includes the following enhancements:
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October 18, 2018 | Patch 01 for 18.08 | BMC Helix Virtual Agent includes the following enhancement:
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September 14, 2018 | 18.08 | BMC Helix Virtual Agent includes the following features:
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July 29, 2018 | 18.05: Update 01 | This release includes fixes for known issues. |
June 6, 2018 | 18.05 | BMC Helix Virtual Agent includes the following features:
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March 30, 2018 | 18.02: Update 01 | BMC Helix Virtual Agent includes the following feature:
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February 28, 2018 | 18.02 | BMC Helix Virtual Agent includes the following features:
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Planning and deploying chatbots Before implementing chatbot, plan and identify the use cases that you want to address by using chatbots.
Using live chat to escalate issues to support agents End users can use live chats to escalate their requests to support agents. |
As an administrator, onboard users, configure the cognitive service provider, and set up the chatbot. |
As an administrator, set up integrations with other BMC products or third-party software.
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As an administrator, change the branding of BMC Helix Virtual Agent, configure the chatbot channels and knowledge search providers, and view the chatbot usage reports. |
Videos
The following list displays the topics that contain videos that supplement or replace the text-based documentation:
Frequently asked questions
This section provides answers to frequently asked questions about BMC Helix Virtual Agent.
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