Phased rollout


This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

Best practices for BMC Helix Virtual Agent

We recommend that you review the best practices for BMC Helix Virtual Agent prior to implementing the product or a feature. 

Planning for deployment

Planning and deploying chatbots

Cognitive search

Setting up chatbots for your line of business

Installing and configuring the cognitive search data crawler for BMC Helix ITSM: Knowledge Management articles Open link

Integrating BMC Helix Virtual Agent

Embedding BMC Helix Virtual Agent in external applications
Chatbot channelsEnabling Microsoft Teams in a chatbot application

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