Setting up and going live


BMC Helix Operations Management  is a subscription-based service available on BMC Helix Portal . It enables you to monitor system health, reduce event noise, detect anomalies, and view event analytics.

Related topic

BMC Helix Subscriber Information Open link



TaskActionReference
1

Launch BMC Helix Operations Management

When your account is created, you receive a URL and the credentials to log on to BMC Helix Portal .

  1. When your account is created, you receive a URL and the credentials to log on to BMC Helix Portal .
  2. Click the BMC Helix Operations Management tile.
2

Provide consent for data collection.

When you log in for the first time as a tenant administrator, provide your consent for data collection in the Allow data collection for product improvement dialog box. By default, the data collection settings are disabled for a tenant administrator.

To provide your consent for data collection for all the users:

    1. To enable data collection for performance and product improvement, select Enable data collection for performance and product improvement.
    2. To enable data collection for marketing and outreach, select Enable data collection for marketing and outreach.

      Tip

      • To understand the types of data that are collected, expand Click for examples of the types of data we collect for performance and product improvement.
      •  To understand the ways in which the collected data is used, expand Click for examples of ways data may be used for marketing and outreach.
    3. (Optional) To enable data collection for your account, select Turn on data collection for my account for either performance and product improvement or for marketing and outreach or for both.
    4. Click Agree and submit

You can modify your consent for data collection at any time. For more information, see Modifying consent for data collection. Open link

Consent at user level 

If the tenant administrator has consented to data collection, the user will receive a notification.

Users can modify their consent for data collection at any time. For more information, see Viewing and modifying your profile information. Open link


Modifying consent for data collection. Open link

Viewing and modifying your profile information. Open link

3

Set up user accounts and grant access

Create and manage users in BMC Helix Portal . Assign user groups to authorization profiles in BMC Helix Operations Management .

Setting up role-based access control Open link

Setting up access control

Roles and permissions

4

Configure data collection

Begin data collection by planning your monitoring requirements. Decide what environments to monitor and the attributes to monitor.

5

Monitor events and reduce event noise

Use a centralized event view to monitor and manage events, perform event operations, and filter events.

Identify actionable events from a large volume of event data by processing events in various ways.

Monitoring events and reducing event noise

6

Detect anomalies and eliminate false positives

Use alarm and variate policies to detect anomalies through static and dynamic thresholds.

Detecting anomalies by using static and dynamic thresholds

7

Monitor and investigate services and situations

Monitor service health, perform probable cause analysis for impacted services, and monitor and investigate policy-based situations.

Monitoring and investigating services and situations


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