Release notes and notices

Learn what’s new or changed for  BMC Helix Operations Management including new features, urgent issues, documentation updates, and fixes or patches.


  • To stay informed of changes to this space, place a watch on this page.
  • Ready-made PDFs are available on the PDFs and videos page. You can also create a custom PDF.

    The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

    Creating PDF and Word exports

    You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

    To export to PDF or Word

    1. From the Tools menu in the upper-right, select a format:
      • Export to Word to export the current page to Word format
      • Export to PDF to export the current page or a set of pages to PDF
    2. If exporting to PDF, select what you want to export:
      • Only this page to export the current page
      • This page and its children to export a set of pages
      For example, selecting This page and its children from the home page exports the entire space to PDF.

December 11, 2023

Updates available in this release:

  • Modify multiple events
  • View detailed time stamps in the Logs and Notes tab
  • Restrict data collection on dynamic instances for SAP
  • Automatic data refresh for Overview and Service Details pages
  • Change in the direction of relationships in a service hierarchy

23.4 enhancements and patches

November 2, 2023

Updates available in this release:

  • View unique log records for configurations in event policies
  • Specify slot placeholders in notification policies
  • Ignore invalid events in an event batch
  • Track change requests from BMC Helix ITSM
  • View baselines and event indicators in metric graphs
  • Automatic data refresh for Services and Situations pages 

23.4 enhancements and patches

October 5, 2023

Updates available in this release:

  • Specify variables and event slots when adding notes
  • Support for additional characters in the _identifier slot
  • Enhanced service modeling to connect services
  • Business services and technical services on the Services page
  • Customer success story

23.4 enhancements and patches

Related release notes

Enhancements and patches Open link

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