Release notes and notices
updated 11 Dec

Learn what’s new or changed for  BMC Helix Operations Management including new features, urgent issues, documentation updates, and fixes or patches.


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    You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

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    1. From the Tools menu in the upper-right, select a format:
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December 11, 2023

Updates available in this release:

  • Modify multiple events
  • View detailed time stamps in the Logs and Notes tab
  • Restrict data collection on dynamic instances for SAP
  • Automatic data refresh for Overview and Service Details pages
  • Change in the direction of relationships in a service hierarchy

23.4 enhancements and patches

November 2, 2023

Updates available in this release:

  • View unique log records for configurations in event policies
  • Specify slot placeholders in notification policies
  • Ignore invalid events in an event batch
  • Track change requests from BMC Helix ITSM
  • View baselines and event indicators in metric graphs
  • Automatic data refresh for Services and Situations pages 

23.4 enhancements and patches

October 5, 2023

Updates available in this release:

  • Specify variables and event slots when adding notes
  • Support for additional characters in the _identifier slot
  • Enhanced service modeling to connect services
  • Business services and technical services on the Services page
  • Customer success story

23.4 enhancements and patches

Related release notes

Enhancements and patches Open link

Collecting data


As an administrator, identify and collect data that you want to monitor.

Monitoring events and reducing event noise


As an operator, monitor and manage events.

As an administrator, set up event policies to reduce event noise.

Detecting anomalies


As an administrator, set up alarm and variate policies to detect anomalies and eliminate false positives.

Managing maintenance windows


As an administrator, set up blackout policies to manage maintenance windows.

Setting up access control


As an administrator, set up role-based access control and data-level access control.

Policy, event data, and metric data management endpoints in the REST API


As an administrator or developer, use REST API endpoints to manage policies and event data.



As an administrator, use BMC Helix Operations Management to integrate with several products for event and incident management.

PDFs and videos


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