This documentation supports an earlier version of BMC Helix Operations Management.

To view the documentation for the latest version, select 23.2 from the Product version picker.

Performing event operations

Event operations change the status, priority, or ownership of an event. Your user role determines the event operations that you can perform. You can also click on the respective icon on the toolbar to perform the same operation.

Basic event operations and results

The following table describes the basic event operations and results:

IconEvent operationDescription

Acknowledge EventRecognizes the existence of an open event. This operation changes the event status from Open to Acknowledged.

Assign EventAssigns ownership of an open, acknowledged, or assigned event to yourself or another person in the same account. This operation changes the event status from Open or Acknowledged to Assigned, and the event owner is updated with the selected user. If the event status is Assigned, only the ownership changes to the selected user.

Close Event

Disables any further event operations on the event. Closed events are not considered for calculating the status of a device.

You can close events with statuses Open, Assigned, and Acknowledged only.

Decline OwnershipRemoves ownership of an event in the assigned state. This operation changes the event status to Acknowledged.

Set Event PriorityAssigns a priority level to the event.

Take OwnershipAssigns ownership of Open or Acknowledged event to yourself.

Unacknowledge EventChanges a previously Acknowledged event back to the Open state.

Launch Performance OverviewNavigates to the Performance Overview tab of the Event Details page.

View Event DetailsNavigates to the Summary tab of the Event Details page.

ExportExports the event content (all slots or visible slots) to .baroc, .XML, or .csv file formats. 

Add NotesDisplays the Add Notes dialog box.

Change Table View

Displays the list of available table views.

You can select a table view from the list or choose to clear the table view. Clearing the table view takes you back to the default Basic table view.

NACreate Incident

Triggers an incident creation request for the selected event.

Tips:

  • This option is displayed only if BMC Helix Operations Management is integrated with BMC Helix IT Service Management .
  • You can create incidents for events of all event classes.
NATrigger Automation

Runs the automation policy selected from a list of available automations for the selected event.

Tips:

  • This option is displayed only if BMC Helix Operations Management is integrated with BMC Helix Intelligent Automation .
  • You can run automations for events of all event classes.
  • You cannot run automations on closed or blackout events.
  • To manage automation policies, see  Managing automation policies. Open link
NAModify Event

Modifies slot values for the selected event.

Important:

This option is disabled for Closed or Blackout events.


To perform event operations on multiple events

Use the check box, Ctrl-click (multiple, non-continuous events), or Shift-click (multiple, continuous events) to select events. Use the event action menu to perform an event operation. To customize the number of multiple events to perform event operations on, see Customizing the event list display.

When you select two or more events in the event list, you can view all event operations that are available to your user role. However, an operation is performed only on the selected events whose status makes the operation valid. If the operation is invalid for some selected events, a warning box reports the internal IDs of those events and the reason the operation is invalid. Click OK to execute the event operation on the applicable events, if any.

Tip

Enable the check box for events when you are using a mobile device to access the  BMC Helix Operations Management console . To do this, in the event preferences, select Show check box for event selection. For more information, see Customizing the event list display.


To acknowledge an event

  1. From the event list, select one or more open events. 
  2. From the event action menu, select Acknowledge Event or from the event toolbar, click .
  3. If a confirmation window appears, optionally enter any notes for the event and click OK.
    The  icon appears in the event status column to indicate that you have acknowledged the event.


To take ownership of an event

  1. From the event list, select one or more open or acknowledged events. 
  2. From the event action menu, select Take Ownership or from the event toolbar, click .
  3. If a confirmation window appears, optionally enter any notes for the event and click OK.
    The  icon appears in the event status column to indicate that you have taken ownership of the event.


To decline ownership of an event

  1. From the event list, select one or more events that you own. 
  2. From the event action menu, select Decline Ownership or from the event toolbar, click .
    You can decline an event only if you are the owner of that event.
  3. If a confirmation window appears, optionally enter any notes for the event and click OK.
    The  icon appears in the event status column to indicate that you have acknowledged the event.


To close an event

  1. From the event list, select one or more open, assigned, or acknowledged events. 
  2. From the event action menu, select Close Event or from the event toolbar, click .
  3. If a confirmation window appears, optionally enter any notes for the event and click OK.
    The  icon appears in the event status column to indicate that you have closed the event.


To assign an event

  1. From the event list, select one or more events. 
  2. From the event action menu, select Assign Event or from the event toolbar, click .
  3. Type the user name to assign the events to a user. Optionally enter any notes for the event and click OK.
    The  icon appears in the event status column to indicate that you have assigned the event.


To set the priority of an event

  1. From the event list, select one or more open, assigned, or acknowledged events. 
  2. From the event action menu, select Set Event Priority or from the event toolbar, click .
  3. Select the priority to assign to the events, optionally enter any notes for the event and click OK.
    The priority icon and text is updated to reflect the newly-assigned priority.


To unacknowledge an event

  1. From the event list, select one or more acknowledged events. 
  2. From the event action menu, select Unacknowledge Event or from the event toolbar, click .
  3. If a confirmation window appears, optionally enter any notes for the event and click OK.


To launch the performance overview

  1. From the Events page, select an event.
  2. From the event action menu, select Launch Performance Overview or from the event toolbar, click .The Performance Overview tab of the Event Details page displays a historical graph of the monitored object for which the event occurred.


To launch the dashboard

  1. From the Events page, select an event.
  2. From the event action menu, select Launch Dashboard to launch the Event Data dashboard in  BMC Helix Dashboards . This dashboard displays the number of open events according to their severity, and the number of closed events. It also displays the trend of open events in your system. For more information, see BMC Helix Operations Management Event Data dashboard Open link .


To view event details

  1. From the Events page, select an event.
  2. From the event action menu, select View Event Details or from the event toolbar, click .
    The Summary tab of the Event Details page displays key information about the event, such as status, severity, priority, date and time of occurrence, object class, object name, host, owner, message, and a detailed message. Alarms and abnormalities are also displayed in the Summary tab.


To export data for an event

  1. From the event list, select one or more events. 
  2. From the event action menu, select Export or from the event toolbar, click .
  3. In the Export window, select the format and content and click Export
    The event content is exported for all the slots or the visible slots in the .baroc.XML, or .csv file formats.


To add notes for an event

  1. From the event list, select one or more events. 
  2. From the event action menu, select Add Notes or from the event toolbar, click .
  3. Enter any notes for the event and click OK.


To change the table view for an event

  1. From the event list, select one or more events. 
  2. From the event toolbar, click .
  3. In the Select Table View window, select an appropriate table view and click OK
    For more information about accessing and creating table views, see Creating table views.


To create an incident for an event

  1. On the Events page, from the event list, select an event. 

    Important

    You cannot select multiple events to create an incident.

  2. From the event action menu or from the event toolbar, select Create Incident. A request message for incident creation is submitted and displayed. After the request is created successfully:
    • You can view the logs in the Logs & Notes tab on the Event Details page
    • The existing event is updated with the ID of the incident created in BMC Helix IT Service Management
    • A new INCIDENT_INFO event is created that contains details such as incident_priority, incident_status, incident_submitter, incident_assignee, and so on of the generated incident


To trigger automation for an event

  1. On the Events page, from the event list, select an event. 

    Important

    You cannot select multiple events to trigger an automation.

  2. From the event action menu or from the event toolbar, select Trigger Automation.
  3. In the Automation window, from the list of available automations, click Run this Automation against the automation policy that you want to run on the event.
    A request message for automation policy execution is submitted and displayed. After the request is created successfully, an information and warning event of the AUTOMATION_STATUS_EV class is created that contains details of the policy execution such as policy name and state. You can view the status of the automation policy execution in the Status column of the automation window. The status of the execution has one of the following values:

    • Successful
    • Running
    • Failed
  4. (Optional) Run additional automations from the list of available automations for the selected event.
    The automation list displays the latest executed automation at the start of the list.


To modify an event

  1. On the Events page, from the event list, select an event. 

    Important

    You cannot modify more than one event at a time.

  2. From the event action menu, select Modify Event.
  3. In the Modify Event dialog box, select the event slot to modify and specify the new value for the selected slot.

    Important

    • You can modify event slots that have the String, List of String, Integer, and Enumeration data type in an out-of-the-box or custom class. The slot list does not display read-only, hidden, and internal slots.
    • By default, if only the repeat_count slot is updated in an event, the event updates are not published to the corresponding incident in BMC Helix IT Service Management .
      For any other slot updates in an event, the event updates are published to the corresponding incident in BMC Helix IT Service Management .
      To publish event updates to the corresponding incident in BMC Helix IT Service Management  only on specific slot updates in an event, contact BMC Support.
  4. (Optional) Click Add more slots to modify additional event slots.
  5. Click OK.

After you modify events, you can view the event logs in the Logs & Notes tab on the Event Details page.



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