This documentation supports an earlier version of BMC Helix Operations Management.

To view the documentation for the latest version, select 23.2 from the Product version picker.

22.3 enhancements and patches

Review the  BMC Helix Operations Management enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.


VersionSaasOn premisesUpdates and enhancement
22.3.01(tick)
Updates
22.3.00(tick)
22.3.00 enhancements

BMC applies upgrades as described in BMC Helix Upgrade policy Open link . BMC applies upgrades and patches during Maintenance windows Open link .

Related topics

Known and corrected issues

Release notes and notices

Training offerings Open link





22.3.01


Modify event slot values from the BMC Helix Operations Management console

From the BMC Helix Operations Management console, modify event slot values on the Events page. Previously, you could only do this by using REST APIs.

For more information, see Performing event operations.


Improve the readability of event details

In advanced enrichment policies, specify slot values for the Message and Detailed Message event slots in multiple lines by using the Enrich action. You can also insert line breaks (<br> tag) for event slots that have the String data type through the Enrich action.

For more information, see the following topics:


Add extended attributes to CI Kinds (Node kinds)

Add extended attributes to a CI Kind when creating service blueprints. Though these attributes are not defined in the BMC Discovery taxonomy, they are used by some CIs in BMC Helix AIOps.

For more information, see Modeling service blueprints.


Perform actions from the Situation details page

Use the action menu on the Situation details page to perform actions on individual Situations, such as acknowledging a Situation, taking ownership, and so on.

For more information, see Investigating policy-based situations.


Enhancements in the Services and service details pages

This section describes some of the enhancements available in the Services and service details pages. 

Improved filters on the Services page

On the Services page, use Filter by Severity to filter and view the services by their severity. Select one or more filters or use Select all to view services of all severities. The filter selection applies to both the heatmap and tile views.

For more information, see Monitoring services

View the number of Situations associated with an impacted service

View the number of associated Situations for each impacted service on both the heatmap and tile views. 

On the heatmap view, hover over a service to view the number of Situations. For more information, see Monitoring services

On the tile view, the number of Situations is displayed on a tile as shown in the following image. For more information, see Monitoring services

Perform event actions from the Event Details pane

The event actions menu is available on the Event Details pane. Use the options in this menu to perform actions on individual events. 

For more information, see Performing probable cause analysis.

Add notes to an event

Add notes to an event or view the existing notes added to an event from the Event Details > Logs and Notes section. You can view the same notes in BMC Helix Operations Management too.

For more information, see Performing probable cause analysis.



22.3.00


The following video (3:38) provides a high-level summary of the new features and enhancements in version 22.3 of BMC Helix Operations Management .

https://youtu.be/gZbO-BrNlnE

Enrich the host name by using refinement policies

Use refinement policies to enrich the host name of an event. Use the enriched host name further to look up topology information in BMC Discovery .

For more information, see Event enrichment through refinement policies.


Use the deduplication policy to close PATROL events

The PatrolEventsCloseProcessing deduplication policy deduplicates and closes existing open PATROL events after receiving incoming events that have the severity OK.

For more information, see Out-of-the-box event policies and templates.


Create alarms for multiple instances in a single policy

Create alarm conditions for multiple instances in a single alarm policy. You can use the same metric information for multiple instances in a single policy.

For more information, see Configuring alarm policies.


Use REST APIs for the Agent Query Tool PSL commands

Create, update, delete, and retrieve the Agent Query Tool (AQT) PATROL Script Language (PSL) commands by running APIs. For more information, see Managing the Agent Query Tool PSL commands with REST APIs.


View service health insights


On the Insights tab, view and analyze the summary of service health behavior and its severity pattern for a pre-defined period of 15 days, derive insights, and take corrective measures to ensure service continuity.

For more information, see Performing probable cause analysis..

Health behavior

The summary text shows the highest health score % degradation and the graph shows the moving trend for the entire predefined period.

Severity pattern

The summary text shows the daily occurrence time of Critical or Major severity, and the corresponding graph shows the severity occurrence pattern highlighted for the predefined period.


Configure and view service health indicators

Define health indicators, add metrics, and configure alarm generation conditions while creating or editing service models. View the impact from the Health Indicators tab.

For more information, see Modeling services.


Filter services using associated labels

When you create services, associate labels as a name-value pair of your choice. On the Services page, use these labels to filter specific services from the list of all services.

For more information, see Monitoring services.

 


Customize columns on the service details and Situation details pages

Use the column selector to customize the column display on the service details and Situation details views. You can drag and drop the columns to reposition them.

For more information, see Monitoring services and Monitoring policy-based situations


View the event class for a service

In the Probable Cause tab for a service, the Class column displays an event class with an icon. Hover over the event class icon to see the class name as a tooltip. For more information, see Performing probable cause analysis.


Use BMC Helix Monitor Agent to collect data

Use BMC Helix Monitor Agent to collect data and start monitoring.

BMC Helix Monitor Agent is a lightweight, pre-configured, ready-to-deploy containerized collector. KMs are pre-configured with BMC Helix Monitor Agent .

It offers the following advantages:

  • No Agent configurations are required after deployment.
  • Knowledge modules (KMs) are deployed within the container.

Download BMC Helix Monitor Agent from the EPD to deploy it.

For more information, see Using BMC Helix Monitor Agent to collect data.

Was this page helpful? Yes No Submitting... Thank you

Comments