Analyze log files from multiple environments and applications and get to the root cause of the issue that you are troubleshooting by using BMC Helix Log Analytics. It is an open, scalable, and secure product that reduces the time required to search the log files to troubleshoot an issue.

Release notes and notices
updated 11 Dec

Learn what’s new or changed for BMC Helix Log Analytics including new features, urgent issues, documentation updates, and fixes or patches.


  • To stay informed of changes to this space, place a watch on this page.
  • Ready-made PDFs are available on the PDFs and videos page. You can also create a custom PDF.

    The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

    Creating PDF and Word exports

    You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

    To export to PDF or Word

    1. From the Tools menu in the upper-right, select a format:
      • Export to Word to export the current page to Word format
      • Export to PDF to export the current page or a set of pages to PDF
    2. If exporting to PDF, select what you want to export:
      • Only this page to export the current page
      • This page and its children to export a set of pages
      For example, selecting This page and its children from the home page exports the entire space to PDF.

Related topics

Known and corrected issues

Support information

BMC Helix IT Operations Management deployment: Release notes and notices Open link

December 11, 2023

Update available in this release: Restrict user access to log data

23.4 enhancements and patches
November 2, 2023

Updates available in this release:

  • Uninstall Linux connectors by using the uninstaller script
  • Learn about updates to the Self Monitoring dashboard
23.4 enhancements and patches
October 5, 2023

Update available in the 23.4 release: Upgrade to the OpenSearch platform

23.4 enhancements and patches

Collecting logs


As an administrator, identify and collect logs that you want to monitor and analyze.

Enriching logs


As an administrator, configure log enrichment to add relevant information to plain logs.

Deriving insights from logs


As an operator, perform root cause analysis by using BMC Helix Log Analytics.

Archiving and restoring logs


As an administrator, restore the archived logs for analysis.

Log management endpoints in the REST API


As an administrator or developer, use REST API endpoints to manage logs.

Generating alerts from logs


As an operator, perform root cause analysis by using BMC Helix Log Analytics.

Product trials


Education and certification



PDFs and videos

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