Analyze log files from multiple environments and applications and get to the root cause of the issue that you are troubleshooting by using BMC Helix Log Analytics. It is an open, scalable, and secure product that reduces the time required to search the log files to troubleshoot an issue.

Release notes and notices
updated 08 Sep

Learn what’s new or changed for BMC Helix Log Analytics including new features, urgent issues, documentation updates, and fixes or patches.

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  • To stay informed of changes to this space, place a watch on this page.
  • Ready-made PDFs are available on the PDFs and videos page. You can also create a custom PDF.

    The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

    Creating PDF and Word exports

    You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

    To export to PDF or Word

    1. From the Tools menu in the upper-right, select a format:
      • Export to Word to export the current page to Word format
      • Export to PDF to export the current page or a set of pages to PDF
    2. If exporting to PDF, select what you want to export:
      • Only this page to export the current page
      • This page and its children to export a set of pages
      For example, selecting This page and its children from the home page exports the entire space to PDF.


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Known and corrected issues

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BMC Helix IT Operations Management deployment: Release notes and notices Open link


DateSummaryReference
September 6, 2023

Updates available in the 23.3.02 release:

  • Support for CentOS 8 connector
  • Enhanced root-cause analysis with host enrichment in log records
23.3 enhancements and patches
August 4, 2023

Update available in the 23.3.01 release: Support for Red Hat Enterprise Linux 9 connector

23.3 enhancements and patches
July 6, 2023

Updates available in the 23.3 release:

  • View additional metrics on the Self Monitoring dashboard
  • Collect logs from the beginning or end of a log file
  • Add fields to logs
  • Support for RHEL 7 connector
23.3 enhancements and patches
June 14, 2023

Updates available in 23.2.02 release:

  • Install the Linux connector by using non-root credentials
  • Collect logs from CentOS-based applications
  • Choose new event status options for alert policies
23.2 enhancements and patches
May 8, 2023

Updates available in 23.2.01 release: Filter syslog messages and Windows event logs

23.2 enhancements and patches
April 7, 2023

Updates available in 23.2 release:

  • Detect anomalies
  • Collect Windows events
  • Collect Kubernetes logs
  • Monitor logs with out-of-the-box dashboards
  • Access self-help resources with in-app help
  • Enrich logs
  • Migrate log collection integrations from BMC Helix Developer Tools
23.2 enhancements and patches

Collecting logs

 

As an administrator, identify and collect logs that you want to monitor and analyze.

Enriching logs

 

As an administrator, configure log enrichment to add relevant information to plain logs.

Deriving insights from logs

 

As an operator, perform root cause analysis by using BMC Helix Log Analytics.

Archiving and restoring logs

 

As an administrator, restore the archived logs for analysis.

Log management endpoints in the REST API

 

As an administrator or developer, use REST API endpoints to manage logs.

Generating alerts from logs

 

As an operator, perform root cause analysis by using BMC Helix Log Analytics.

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