Use cases

Consult the following use cases for information on how to achieve value with the BMC Helix Intelligent Automation product.



Use caseBusiness valueProducts used
Remediating events automatically by using automation policies

Reduced downtime, increased operational efficiency, and cost savings and improved MTTR.

  • BMC Helix Intelligent Automation
  • BMC Helix AIOps
  • BMC Helix ITSM

Creating TMF-compliant trouble tickets in ServiceNow for events

Automates the end-to-end process for creating TMF621 trouble tickets in ServiceNow Telecommunications and Media Assurance Workflows for events of critical severity. This is done by leveraging the Proactive Service Resolution solution offered by BMC Helix Intelligent Automation

  • BMC Helix Intelligent Automation
  • BMC Helix Operations Management
  • ServiceNow Telecommunications and Media Assurance Workflows
Creating incidents in BMC Helix IT Service Management for events

Automates the end-to-end process for creating incidents in BMC Helix ITSM for events of critical severity. This is done by leveraging the Proactive Service Resolution solution offered by BMC Helix Intelligent Automation.

  • BMC Helix Intelligent Automation
  • BMC Helix Operations Management
  • BMC Helix ITSM

Diagnosing and fixing problems faster
A centralized data lake to observe the data ingested from multiple sources and leverage the power of AI/ML event correlation to streamline root cause diagnostics and isolation. Automated remediation to fix recurring problems faster. 
  • BMC Helix Discovery
  • BMC Helix AIOps
  • BMC Helix Operations Management
  • BMC Helix Intelligent Integrations
  • BMC Helix Intelligent Automation

Helpful resources on BMC Communities

Learn more about using BMC Helix Intelligent Automation for automating some of the frequently occurring issues: 

Restart PATROL Agents with Intelligent Automation and StackStorm Open link

Restart A Windows Service with Intelligent Automation and TrueSight Orchestration Open link

Restart PATROL Agents with BMC Helix Intelligent Automation With Ansible Tower Open link

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