Use cases
Use case | Business value | User | Products used |
|---|---|---|---|
Automates the end-to-end process for creating TMF621 trouble tickets in ServiceNow Telecommunications and Media Assurance Workflows for events of critical severity. This is done by leveraging the Proactive Service Resolution solution offered by BMC Helix Intelligent Automation | Administrator |
| |
Automates the end-to-end process for creating incidents in BMC Helix ITSM for events of critical severity. This is done by leveraging the Proactive Service Resolution solution offered by BMC Helix Intelligent Automation. | Administrator |
|
Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*