Use cases
Consult the following use cases for information on how to achieve value with the BMC Helix Intelligent Automation product.
| Use case | Business value | User | Products used |
|---|---|---|---|
| Creating TMF-compliant trouble tickets in ServiceNow for events | Automates the end-to-end process for creating TMF621 trouble tickets in ServiceNow Telecommunications and Media Assurance Workflows for events of critical severity. This is done by leveraging the Proactive Service Resolution solution offered by BMC Helix Intelligent Automation | Administrator |
|
| Creating incidents in BMC Helix IT Service Management for events | Automates the end-to-end process for creating incidents in BMC Helix ITSM for events of critical severity. This is done by leveraging the Proactive Service Resolution solution offered by BMC Helix Intelligent Automation. | Administrator |
|
Helpful resources on BMC Communities
Learn more about using BMC Helix Intelligent Automation for automating some of the frequently occurring issues:
Restart PATROL Agents with Intelligent Automation and StackStorm
Restart A Windows Service with Intelligent Automation and TrueSight Orchestration
Restart PATROL Agents with BMC Helix Intelligent Automation With Ansible Tower
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