Use cases

Consult the following use cases for information on how to achieve value with the BMC Helix Intelligent Automation product.

Use caseBusiness valueProducts used
Creating TMF-compliant trouble tickets in ServiceNow for events

Automates the end-to-end process for creating TMF621 trouble tickets in ServiceNow for events of critical severity. This is done by leveraging the Proactive Service Resolution solution offered by BMC Helix Intelligent Automation

  • BMC Helix Intelligent Automation
  • BMC Helix Operations Management
  • ServiceNow Telecommunications and Media Assurance Workflows
Was this page helpful? Yes No Submitting... Thank you

Comments