BMC Helix ITSM Change dashboard

As a dashboard user, you can use the Change dashboard to track KPI metrics of a change request such as number of change requests resolved per month, number of change requests resolved by different coordinator groups, and number of problem tickets created by unplanned change requests.

For instructions on creating or editing dashboards, see Configuring dashboards, panels, and queries. For information about dashboard concepts, see Setting up dashboards.

Example: Change dashboard

Bob, the Change Manager, wants to see the performance of the Networking coordinator group. For this, Bob can access the Change Dashboard to get the number of change requests resolved by the Networking coordinator group. 

The following image shows the Change Dashboard with sample data:

For a list of icons and operations that are common across dashboards, see Orientation.

To view the dashboard

1. On the left navigation pane, hover your mouse over the Dashboards icon and click Browse.

2. Click the Helix ITSM folder and then click Change Dashboard.

   Tip: Quick access from the home page

   To quickly open the dashboard from the home page, mark it as a favorite by using the star icon. Additionally, after you open a dashboard, it is available under Recently viewed dashboards on the home page.
   

Panels in the Change dashboard

Panels	Description	Example
Dashboard filters	Displays the filters to view the information on the dashboard. You can filter the data on the Change dashboard by Coordinator Group. Additionally, you can filter the data by using the date and time range global filter. By default, the search result displays the data of last 30 days.
No. of Change requests resolved per month	Displays the number of change requests resolved in a particular month of a year. You can click the bar charts to view the change details. The change details are displayed in the Change Details - Drill-through dashboard.
Trend of Change requests resolved by Change coordinator group	Displays the number of change requests resolved by a particular coordinator group.
Change Crosstab - Submitter and Change coordinator group	Displays the number of change requests that are closed, based on the following parameters in a cross-tab: Submitter Coordinator Group
Change Crosstab - Product and Change coordinator Group	Displays the number of change requests that are closed and completed, based on the following parameters: Product Name Submitter Coordinator Group
Change Crosstab - Product categorization and Change coordinator group	Displays the number of change requests that are closed and completed, based on the following parameters: Product Categorization Product Name Coordinator Group
Problem requests from Unplanned Change requests	Displays the problem tickets created from unplanned change requests.